Hello,
The issue is that the user cannot see changes made in the OWA interface on the web, in his BB. he deletes messages in web outlook, or moves them to a different folder, and they are not doing the same thing on the BB.
He was working in web outlook for a little while and went back to his bb and 9 emails were on Blackberry that were deleted in outlook. 8 showing as unread. Even though he read them in web outlook. the messages are not getting back to the blackberry from exchange. even after 3 forced reconciliations.
yesterday it was temporarily working after i had him delete the CMIME service book and I resent it from the BES, and he reconciled.
application logs show this:
[40700] (09/14 11:26:03.887):{0x1610} {user@domain} Receiving packet from device, size=40, TransactionId=987847837, Tag=16492, content type=CMIME, cmd=0x3
[40698] (09/14 11:26:03.887):{0x1610} {user@domain} Receiving OTAFM request from device, Tag=16492, TransactionId=987847837
[30275] (09/14 11:26:03.887):{0x1610} {user@domain} Received SEND_CHANGES_REQUEST from device
[40692] (09/14 11:26:03.887):{0x1610} {user@domain} Starting message moved rescan
[40719] (09/14 11:26:04.090):{0x1610} {user@domain} GetFolderIDFromList No folder ID in list for EntryID
[40599] (09/14 11:26:04.090):{0x1610} {user@domaint} GetNewMovedMessages - Could not find folder entry id in folder list for RefId=-1705712614
[40719] (09/14 11:26:04.090):{0x1610} {user@domain} GetFolderIDFromList No folder ID in list for EntryID
[40719] (09/14 11:26:04.090):{0x1610} {user@domain} GetFolderIDFromList No folder ID in list for EntryID
[40599] (09/14 11:26:04.090):{0x1610} {user@domain} GetNewMovedMessages - Could not find folder entry id in folder list for RefId=-198615450
[40719] (09/14 11:26:04.090):{0x1610} {user@domain} GetFolderIDFromList No folder ID in list for EntryID
[40599] (09/14 11:26:04.090):{0x1610} {user@domain} GetNewMovedMessages - Could not find folder entry id in folder list for RefId=-563472994
[40719] (09/14 11:26:04.090):{0x1610} {user@domain} GetFolderIDFromList No folder ID in list for EntryID
[40599] (09/14 11:26:04.090):{0x1610} {user@domain} GetNewMovedMessages - Could not find folder entry id in folder list for RefId=-2022903170
[40719] (09/14 11:26:04.090):{0x1610} {user@domain} GetFolderIDFromList No folder ID in list for EntryID
[40599] (09/14 11:26:04.090):{0x1610} {user@domain} GetNewMovedMessages - Could not find folder entry id in folder list for RefId=-240277067
[40719] (09/14 11:26:04.090):{0x1610} {user@domain} GetFolderIDFromList No folder ID in list for EntryID
[40599] (09/14 11:26:04.090):{0x1610} {user@domain} GetNewMovedMessages - Could not find folder entry id in folder list for RefId=-605134611
[40719] (09/14 11:26:04.090):{0x1610} {user@domain} GetFolderIDFromList No folder ID in list for EntryID
[40599] (09/14 11:26:04.090):{0x1610} {user@domain} GetNewMovedMessages - Could not find folder entry id in folder list for RefId=-969992155
[40719] (09/14 11:26:04.106):{0x1610} {user@domain} GetFolderIDFromList No folder ID in list for EntryID
[40599] (09/14 11:26:04.106):{0x1610} {user@domain} GetNewMovedMessages - Could not find folder entry id in folder list for RefId=-1699707243
[40719] (09/14 11:26:04.106):{0x1610} {user@domain} GetFolderIDFromList No folder ID in list for EntryID
Etc, etc,
Any help would be greatly appreciated.
Blackberry Sync Issues
