OpenMsgStore trouble with some users
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Hello,
i have a BES express 5 server and a exchange 2010 SP1. Some of the users have now trouble because they get no mails on their bb device.
i took a look in the log file and found this:
MAPIMailbox::MAPIMailbox - OpenMsgStore (0x8004011d) failed,
MAPI call failed. Error 'The information store could not be opened.', LowLevelError 0, Component 'MAPI 1.0', Context 649
This agent will handle 20 user(s)
[30000] (09/28 09:50:32.634):{0x1768} Optimize ThreadPools, total number of started users 15
[40413] (09/28 09:50:32.634):{0x1768} Before optimization: total number of worker threads 4, where 2 non-removable
for the affected user.
But the user worked for a few days good. we changed nothing.
I re-create the mapi profil, i restart the server and the services, too.
Some users on the same bes and exchange server have no trouble. so i think i besadmin have all rights on the exchange.
when i do a get-adpermission -Identity "mailboxuser" i can see that the besadmin has rights on this mailbox.
what should i do ? Have someone any ideas ?
Kind regards
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