[morite]

Hi,

We have a user that is having problems viewing messages in folders.
I have set up the folder redirection to all folders and this works for the majority of the folders.
The folders in questions are down 5 levels from the inbox so I was wondering what the limit is on folder depth or redirection

TIA

Andy

[tsac]

looks like the depth limit is 500.

From Rim


Inbox and subfolders do not appear within Folder Redirection on the BlackBerry smartphone
Contents [show]
Products
Environment
Overview
Cause
Resolution


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Doc ID: KB19563
Modified Date: 11-30-2009
Document Type: Support


Print this page Products
BlackBerry® Devices
BlackBerry® Enterprise Server for Microsoft® Exchange



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Environment
BlackBerry® Enterprise Server for Microsoft® Exchange
BlackBerry® smartphones
Microsoft® Exchange Server®



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Overview
Mailbox and folder list do not appear in the Folder Redirection options




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Cause
Microsoft Exchange by default has an inbox folder limit of 500. When this number is exceeded Microsoft Exchange displays the following error:

Event Type: Error
Event Source: MSExchangeIS
Event Category: General
Event ID: 9646
Date: 9/16/2009
Time: 8:42:15 AM
User: N/A
Computer: SCCN007


Description:
Mapi session "/o=<organization>/ou=First Administrative Group/cn=Recipients/cn=<mailbox>" exceeded the maximum of 500 objects of type "objtFolder".

The BlackBerry Messaging Agent displays the following in the Event Viewer Application logs:

Event Type: Warning
Event Source: BlackBerry Messaging Agent SCUT033 Agent 1
Event Category: None
Event ID: 20449
Date: 9/16/2009
Time: 2:46:20 PM
User: N/A
Computer: SCUT033

Description:
The description for Event ID (20449) in Source (BlackBerry Messaging Agent SCUT033 Agent 1) cannot be found. The local computer may not have the necessary registry information or message DLL files to display messages from a remote computer. You may be able to use the /AUXSOURCE= flag to retrieve this description; see Help and Support for details. The following information is part of the event: {user@domain.com} GetAndCreateFolderInfo Duplicate or Invalid FolderID detected. Renumbered from -3 to -820.