|
|
06-06-2007, 10:53 PM
|
#1
|
New Member
Join Date: Jun 2007
Model: 8830
PIN: N/A
Carrier: VZW
Posts: 6
|
8830: can't open attachments
Please Login to Remove!
Hi everyone,
I am a 7-year BB user, going back to the 950 days (950, 957, 7510, 7520, 8700, 8703e, 8830). I just bought the 8830 last week, and am pretty pleased with it so far - some getting used to with various things, but the pros definitely outweigh the cons.
One thing I am having trouble with is attachments. I havent been able to open, or even have the option to open, any attachments. I have tried PDF, XLS, RTF, DOC and JPEGs. None of these prompt the "Open Attachment" option to show up, as they have in past models.
I have downloaded the DocHawk PDF and Graphical Attachment app, and have gotten this to work, but I'd rather be able to open files with the software that has been built into the handheld in past models (and do it for free).
I have BB unlimited data, calling plan and tethering plans with my service... have been able to tether via bluetooth, surf the web and do everything else I should be able to, except this. It is a big part of my business to open attachments, and not having the ability to do so as I have in the last is cramping my enjoyment of this device.
Any thoughts?
Thanks in advance.
Chris
|
Offline
|
|
06-07-2007, 12:26 AM
|
#2
|
Knows Where the Search Button Is
Join Date: May 2007
Model: 8830
PIN: N/A
Carrier: Verizon
Posts: 15
|
Chris,
I have only been able to open Excel attachments and nothing else. I will let you know if I hear anything about why that is.
|
Offline
|
|
06-07-2007, 12:48 AM
|
#3
|
Knows Where the Search Button Is
Join Date: May 2007
Model: 9550
PIN: N/A
Carrier: Verizon
Posts: 32
|
You probably don't have BES or not using your provider.blackberry.net email address.
|
Offline
|
|
06-07-2007, 04:28 AM
|
#4
|
New Member
Join Date: Jun 2007
Model: 8830
PIN: N/A
Carrier: VZW
Posts: 6
|
Wirelessly posted (Mozilla/4.0 (compatible; MSIE 6.0; Windows NT 5.0) BlackBerry8830/4.2.2 Profile/MIDP-2.0 Configuration/CLDC-1.1 VendorID/105)
hakaida442, Why should that matter? I have used the same email address and settings via redirector as I always have, and never had this problem before.
jackyerlate, thanks. i'd be interested to hear anything on this.
Last edited by collective11; 06-07-2007 at 05:33 AM..
|
Offline
|
|
06-07-2007, 06:32 AM
|
#5
|
New Member
Join Date: Jun 2007
Model: 8830
PIN: N/A
Carrier: verizon
Posts: 5
|
I had this same problem, and called Verizon. the customer service person conferenced in a tech from their blackberry support area, and they told me that their literature says that if you are using the redirector (which I was) that it would not allow you to view or send attachments. I couldn't believe it. So they walked me through setting the phone up to use the BIS, and its all fine now. I was fortunate enough that my company's exchange server doesn't have a firewall up to prevent it working with the BIS.
You can give Verizon a call if you don't believe me. I know you said you've used the redirector in the past. I pretty much told them that I found it hard to believe that the redirector wouldn't support the use of attachments, but they said its right in their notes about it. Is it just this phone? Seems like a step backwards for RIM.
|
Offline
|
|
06-07-2007, 06:43 AM
|
#6
|
New Member
Join Date: Jun 2007
Model: 8830
PIN: N/A
Carrier: VZW
Posts: 6
|
If this is, in fact, truth about the redirector, then it is definitely a step backward for RIM and/or Verizon. I have been using the redirector since I first got a BB in 2000 - never a BES - so it baffles me how they would disable this feature.
I will be calling VZW this morning...
|
Offline
|
|
06-07-2007, 07:38 AM
|
#7
|
New Member
Join Date: Jun 2007
Model: 8830
PIN: N/A
Carrier: verizon
Posts: 5
|
Well, if its not true, be sure to post back here. I don't have a problem going through the BIS, but I'd still like to know if its true or not, in case I ever want to go back to using the re-director.
|
Offline
|
|
06-07-2007, 08:10 AM
|
#8
|
New Member
Join Date: Jun 2007
Model: 8830
PIN: N/A
Carrier: VZW
Posts: 6
|
Buckeye, did they set up a rule in Outlook to forward emails on to the BB?
I am on hold with VZW now...
|
Offline
|
|
06-07-2007, 08:43 AM
|
#9
|
New Member
Join Date: Jun 2007
Model: 8830
PIN: N/A
Carrier: verizon
Posts: 5
|
Quote:
Originally Posted by collective11
Buckeye, did they set up a rule in Outlook to forward emails on to the BB?
I am on hold with VZW now...
|
No, I didn't have to do anything on my desktop/company end to get the emails to the BIS.
|
Offline
|
|
06-07-2007, 09:41 AM
|
#10
|
Thumbs Must Hurt
Join Date: Nov 2005
Model: 9000
Carrier: at&t
Posts: 96
|
not sure about other carriers, but I know that at&t, need either bis or bes for attachments...one way that i know that you can get around using a redirector and still get attachments is utilizing the BIS redirect (aka: mail connector). This acts similar to the desktop redirector, only should give you the ability to view attachments via redirection...
that's my two cents.
__________________
Bold
|
Offline
|
|
06-07-2007, 10:53 AM
|
#11
|
New Member
Join Date: Jun 2007
Model: 8830
PIN: N/A
Carrier: VZW
Posts: 6
|
Thanks, guys.
Turns out that RIM did change something according to the three techs I spent 90 minutes on the phone with this morning, and they did need to set me up on the BIS... so far it seems to be working out fine, so I will consider the problem solved.
|
Offline
|
|
06-07-2007, 02:44 PM
|
#12
|
Knows Where the Search Button Is
Join Date: May 2007
Model: 8830
PIN: N/A
Carrier: Verizon
Posts: 15
|
Chris,
Do you know what they need to do on the BIS? I still can't open Word Docs. but can open Excel Docs.
|
Offline
|
|
06-07-2007, 02:56 PM
|
#13
|
New Member
Join Date: Jun 2007
Model: 8830
PIN: N/A
Carrier: VZW
Posts: 6
|
Jackyerlate, the tech set me up by somehow connecting my Exchange email address to the BIS. He went to the blackberry.com site that is for Verizon users, and set this up.
I have tried JPEGs, PDFs, DOCs, XLSs... they all open.
|
Offline
|
|
06-08-2007, 11:36 AM
|
#14
|
Thumbs Must Hurt
Join Date: May 2007
Location: DC
Model: 9930
OS: Windows 7
PIN: N/A
Carrier: Verizon
Posts: 58
|
I can open most standard attachments, but is there a way to open Windows Media or Quicktime files? I was thinking one could save it and open it in the Media player perhaps?
|
Offline
|
|
06-10-2007, 03:29 PM
|
#15
|
Knows Where the Search Button Is
Join Date: Jun 2007
Model: 9650
PIN: N/A
Carrier: Verizon
Posts: 18
|
Attachments
i went to - https://bis.na.blackberry.com/html?brand=vzw
Set up filter for account and now i can open all attachments.
|
Offline
|
|
10-29-2007, 02:03 PM
|
#16
|
New Member
Join Date: Oct 2007
Location: Calgary, Alberta, Canada
Model: 8830
PIN: N/A
Carrier: Bell
Posts: 2
|
Logging on to bell.blackberry.com and setting up a filter for each account worked for me too.
|
Offline
|
|
|
|