BlackBerry Forums Support Community

mrpg · 10-08-2007, 08:32 PM

Anyone experience this problem; if more than one task alerts occur, the BB becomes locked (more like unusable). The alert of the 2nd task is locked at the forefront of the screen but you can go into other programs etc, all in the background. And to get out you have to pop the battery?

I've been running into that one since the upgrade a couple of days ago.

Pain in the arse I tell ya.

Windfox · 10-09-2007, 01:21 AM

Okay guys i have a bit of a problem and hope you guys can help me out. I attempted on installing this update to the BBP OS and i followed the instructions installed the latest loader and OS, aswell as the JL cdmer. while doing the update my files were backed up successfully but when it wiped my phone and attempted to install the os my screen stayed black and a red light flashes on and off every couple of seconds. i followed the guide useing JL cdmer and nothing seems to work it the light just keep flashing as if its resetting in a loop. can anyone shed some light on this?

John Clark · 10-09-2007, 01:24 AM

Welcome to the forums,
This link should help you out:

What to do next if Jl Cmder will not connect and wipe - BlackBerryFAQ

For future reference, it is not necessary to wipe the device with JL_Cmder before doing a software upgrade. The upgrade process wipes the device automatically before installing the new software.

Windfox · 10-09-2007, 01:26 AM

Thanks for the welcome

and happy to be a new owner of this BBP, ill try that faq again step by step although ive already gone through it i noticed people see an error on their screens my screen just stays black =[

John Clark · 10-09-2007, 01:30 AM

If you can't get it to connect and wipe, try it with the battery removed.

Windfox · 10-09-2007, 01:32 AM

Okay, and the error i get is "Unable to reconnect to the device during a multi-stage load operation." after the "wait for device initialization" step

Windfox · 10-09-2007, 01:42 AM

SUCESS!!!1one okay so it hasnt completed just yet but my BBP reconected durring the upgrade.. I kept the battery out like you said but instead of going through the process through the cmd prompt with the /nojvm setting i just loaded it through the device manager and it seems to be working now. Thanks a lot for the help!!!

----edit----

well i guess i celebrated too soon :(

John Clark · 10-09-2007, 01:43 AM

Good work. When it's done, restore your backup and you should be good to go.

Windfox · 10-09-2007, 01:45 AM

Thanks again, ima call it a night for now ill check back tomarrow morning after class.

John Clark · 10-09-2007, 02:04 AM

Good idea....Me too.

coldconfession13 · 10-09-2007, 09:16 AM

Quote:

Originally Posted by coldconfession13

I'm not sure if this problem is cause of a setting or the OS but when someone will call me the screen won't turn on sometimes I hear it ringing but the screen won't come on till I hit a button like the answer or end. anybody have this problem?

anybody? this is a refurb sent to me from TMO.

thelife · 10-09-2007, 11:32 AM

by the way in case anyone's having this problem it's very common with the new OS, it will erase your old sms and also prevent you from receiving new ones, also it will erase your call log. i was getting mad at a few friends for not getting back to me via sms, and then i found out that they had been texting me the whole day, but i wasn't getting them. with TMo customer service we just did a soft reset and seemed to resolve the problem, but she said it's happening to a lot of people with the 107

dyzs · 10-09-2007, 01:08 PM

Quote:

Originally Posted by mrpg

Anyone experience this problem; if more than one task alerts occur, the BB becomes locked (more like unusable). The alert of the 2nd task is locked at the forefront of the screen but you can go into other programs etc, all in the background. And to get out you have to pop the battery?

I've been running into that one since the upgrade a couple of days ago.

Pain in the arse I tell ya.

This has been an issue as far as I remeber with 4.2.1.xxx. You can also turn off and on your handheld and then be able to open/snooze/dismiss the event. This tends to happen more often if you snooze several alerts and then try to open one while there are still others coming up to open/snooze/dismiss after opening that one.

Thatzmister2u · 10-09-2007, 02:21 PM

Ok guys....Did my first EVER upgrade... All went smooth and so far no issues. My font seems to have changed but the setting looks like it was the same setting before???? Anyone else notice this?

E-

Windfox · 10-09-2007, 04:40 PM

Alright well i duno how but this update bricked my phone i have been on the phone with both Tmobile and RIM about getting this issue resolved and at the moment they are derrecting me to another department to recive a replacement phone but one thing that is deffinitely interesting is that the RIM represenative sent me to their FTP site to download a trouble shooter utility they also had lots of other stuff there... the info is

ftp://ftp2.rim.net/Utilities
Username: dsvisitor
Password: $up3rmAn

John Clark · 10-09-2007, 06:07 PM

"bricked" your phone? What exactly happened? More than likely we can help you fix it.

John Clark · 10-09-2007, 06:07 PM

Quote:

Originally Posted by Thatzmister2u

Ok guys....Did my first EVER upgrade... All went smooth and so far no issues. My font seems to have changed but the setting looks like it was the same setting before???? Anyone else notice this?

E-

Yes, in the 4.2.0 to 4.2.1 upgrade the fonts are just slightly different.

John Clark · 10-09-2007, 06:09 PM

Quote:

Originally Posted by thelife

by the way in case anyone's having this problem it's very common with the new OS, it will erase your old sms and also prevent you from receiving new ones, also it will erase your call log. i was getting mad at a few friends for not getting back to me via sms, and then i found out that they had been texting me the whole day, but i wasn't getting them. with TMo customer service we just did a soft reset and seemed to resolve the problem, but she said it's happening to a lot of people with the 107

This isn't a .107 issue. This is a Pearl issue. Your memory is full.

Why is my BlackBerry losing its call logs or message logs? - BlackBerryFAQ

Additional information on memory leaks on the 8100 - BlackBerryFAQ

How do I free up memory on my device? - BlackBerryFAQ