Re: maybe even whether to BlackBerry smartphones return to factory setting
Welcome to the forums.
If you just want to reset your phone to how it comes new, then go to Options > Security > Security Wipe (OS6) or Options > Security Options > Security Wipe (OS5).
Make sure to create a backup of your data before you do this.
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Too many people miss the silver lining because they're expecting gold.
[BES 5.0.3 / GroupWise 2012 HP2]
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