For BES 4.1, whenever a user sends a message from the handheld, it will deposit it into the MAIL.BOX local to that user. For example...
if userA is from the SAME Domino domain as the BES, then it will deposit the message into MAIL.BOX on the BES Domino server.
if userB is from a FORIEGN Domino domain, then it will deposit the message into MAIL.BOX of the mail server of userB.
Hence, you need to determine which domain the user is from and then troubleshoot from there. Basically, you need to ensure that the server for which the message is depositing the message, it can route SMTP outbound messages.
Good luck!
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Native but 4th class citizen of a nation governed by idiots who import congestions & contention.
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