[pben31]

Morning All,

One of our users has left his blackberry (8300) in his house in France and it is switched on racking up roaming charges.

Is there anyway I can switch off the device from the BES server.

Or even force a soft reset. I'm thinking a reset as the sim has a pin code which without entering that, it wont connect to the mobile network.

I know a change in IT policy can force a reset, but only after a number of prompts. Can this be done automatically?

Thanks

Phil

[stuwhite]

Originally Posted by pben31

Morning All,

One of our users has left his blackberry (8300) in his house in France and it is switched on racking up roaming charges.

Is there anyway I can switch off the device from the BES server.

Or even force a soft reset. I'm thinking a reset as the sim has a pin code which without entering that, it wont connect to the mobile network.

I know a change in IT policy can force a reset, but only after a number of prompts. Can this be done automatically?

Thanks

Phil

Ask his missus or the dog to switch it off

I don't know of one but easier would be to ring his carrier and ask them to temp bar the SIM, that's how we do such things.

[skyman84]

I'd go with stuwhite's option,

But you can wipe and lock the handheld, this will wipe the device and force a reboot, tho i'm not sure if the PIN prompt will come up, I'd have thought it would tho.

But you will have to reactivate the BB after you get it back.

[pben31]

Thanks Guys,
I think I will go for the temporary block on the SIM card. I handle all the contact with the carriers anyway, so its easy for me to ask them to do it.

Phil

[curriertech]

Can't you just disable mail redirection until he's back? You don't get charged for roaming if there's no data going through right?

[pben31]

I beleive that as soon as the blackberry connects to the carrier then you get charged for that day.
Currently its around £5 per day on O2 and he's not likely to go back there until May.

[curriertech]

Ouch, sim block sounds like the best plan for sure.

[stuwhite]

Originally Posted by pben31

I beleive that as soon as the blackberry connects to the carrier then you get charged for that day.
Currently its around £5 per day on O2 and he's not likely to go back there until May.

May?? Mate I would just transfer his number to another SIM then kill the old SIM. Then you can get him going with a loan device and he can return the dead SIM and loan BB when he gets back.

[WMedley]

you could always just nuke the device. If you wipe the OS on the device then it won't have an OS installed so it won't be able to connect to anything.. problem solved...


Of course then you have to worry about how to reload the OS when he gets back home