[argi6argi]

Hi,
I have a customer that has BES installed.In one of the Handhelds, when a user reads an email and moves that email to another folder, although it looks read and moved at handheld, at his Outlook looks unread and in Inbox.
All emails and messages are working perfectly well and no other problem exists.
Any ideas of what could be wrong?
Thanks in advance,
Argi

[swerveit]

Originally Posted by argi6argi

Hi,
I have a customer that has BES installed.In one of the Handhelds, when a user reads an email and moves that email to another folder, although it looks read and moved at handheld, at his Outlook looks unread and in Inbox.
All emails and messages are working perfectly well and no other problem exists.
Any ideas of what could be wrong?
Thanks in advance,
Argi

what device is this thats not working?

[argi6argi]

Originally Posted by swerveit

what device is this thats not working?

BlackBerry 8700g and BES ver 3.6

[swerveit]

Originally Posted by argi6argi

BlackBerry 8700g and BES ver 3.6

tried to send the service book from the BES?

has this awlays happened or has it just happened recently?

has the user been out of the country?

[juwaack68]

Welcome to the forums!

Is the user able to have deletions sync between their BB and Outlook? Delete in one place deletes in the other?

EDIT: Maybe this will help: BlackBerry Search Results

[argi6argi]

Originally Posted by swerveit

tried to send the service book from the BES?

No. What does it do?

Originally Posted by swerveit

has this awlays happened or has it just happened recently?

Happened a few days ago

Originally Posted by swerveit

has the user been out of the country?

No. What difference does it make?

Originally Posted by juwaack68

Is the user able to have deletions sync between their BB and Outlook? Delete in one place deletes in the other?

Will check and see.

[swerveit]

Originally Posted by argi6argi

No. What does it do?
Happened a few days ago
No. What difference does it make?
Will check and see.

(I should have thought logically check the device is setup correctly messages>options>reconcile options> delete on handheld and device)
Also check folder redirection on the BES

Should have the correct service books in the device without them you will have issues,(although I don’t think that’s the issue with you)

I have found that my company users go out of the country the device picks up other network settings. When they come back to there original country the device is sketchy.

Resolution? if you have checked the basics ?
If your not that hot on BES little things like that you can run around for hours, 9 times out of 10 I back the device up to a PC, wipe the handheld down. Do an advance restore only restoring the key stuff like phone book messages phone log, DO NOT restore all as it could send bad settings back to the phone.

Delete the user of the bes, restore user, takes 5 minutes max! all back to normal

[zero7404]

Wirelessly posted (8100: Opera/8.01 (J2ME/MIDP; Opera Mini/3.1.8295/1690; en; U; ssr))

i have a similar issue where my gmail will list the emails as unread but yahoo will show them read

[swerveit]

Originally Posted by sakman74

Wirelessly posted (8100: Opera/8.01 (J2ME/MIDP; Opera Mini/3.1.8295/1690; en; U; ssr))

i have a similar issue where my gmail will list the emails as unread but yahoo will show them read

Your using a different setup, BIS, you don’t get that kind of synchronization.
but..... yahoo and gamil have gone into alliances with blackberry so you will see allot of changes if you use those providers.

[akg]

Wirelessly posted (BlackBerry 9000: BlackBerry8100/4.2.1 Profile/MIDP-2.0 Configuration/CLDC-1.1 VendorID/102)

Originally Posted by sakman74

i have a similar issue where my gmail will list the emails as unread but yahoo will show them read

There's a good reason for this... With BIS, gmail does not reconcile read/unread marks but yahoo does.