[ROSharon]

Hi everyone. I have an 8520 and I can't get into what's app at all. It gives the message 'bb identity update needed.' When I click yes or no it says 'bb identity installation failed.'

I need this fixes so I can personalize my bb.
Posted via BlackBerryForums.com Mobile

[Dubdub]

Do you have a BB data plan?

DO you have a BB ID?

Are you in a country where access to App World is allowed?