Quote:
Originally Posted by SteelyDaniel
I've been told that when resetting password via BES that if the Blackberry charge is less than 15% the password change will not work? Is this correct?
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When the battery level in the device gets too low, the wireless radio(s) will automatically shut off. When the radio is off, there is no way to communicate with the device at all. Hence, a password reset from BES will not be able to occur.
BES IT Policy can also be set to completely wipe the device if the battery level drops too low.
Quote:
Originally Posted by SteelyDaniel
We've also been told that if the Blackberry has less than 5% charge, it's ablity to connect to email, voicemail, etc. is affected.
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This is true. See above for explanation.
Quote:
Originally Posted by SteelyDaniel
has anyone else experienced similar problems?
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It's not a problem. This power saving feature is by design and cannot be changed.