[yamahaglyn]

Still trying to set up 2nd email address on my bb,

I go to home screen, press set up, from there i dont have an email option, so go set up wizard, e mail setup, then add or create e mail address. It then asks for username & password, i type in new e mail address & password there but it just says enter a valid username?

Help, i am probably being dead thick, but am totally lost.

[Dubdub]

this is probably your user name and password that you used to set up the first account.

You had to create a BIS account before you could add email. That is th user name and password o use in that spot.

How to add / delete email addresses - BlackBerryFAQ

[yamahaglyn]

Ah right, there lies a problem, the 1st account was set up in the shop 12 months ago when I first had the phone, I have no idea what the username & password could be!!!!

What now?

[JSanders]

Call your service provider and ask them delete your BIS account and add it again.

Then YOU create the BIS account username and password, that way you should remember it.

[yamahaglyn]

Thank you js sanders.

All sorted now, they gave me the log in details once I proved my id!

Thanks again.