For starters, I highly recommend you patch your cdo with the dst. It would need to be 6.5.7651.61 as per Microsoft KB926666.
Is your Synchronization service running? If you check in the CTRL log, do you see any errors stating that it is attempting to restart the Sync service?
Also, is the FIC-SERVER NetBIOS name the BES box, or your exchange box?
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BES 4.1.4 - Exchange 2003
8800 and my trusty 8700r.
To change your PIN to FFFFFFFF, drop the BB in a lake.
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