[spenserj87]

I've been running BES for a few months, no issues at all. I have an 8310 on AT&T. I've been able to view folders, manage inbox, syncing has worked great. Deleting emails on the handheld deletes in Exchange 2003/Outlook/OWA.

A few days ago, I was in limited cell service - I was checking emails like I normally do - at some point, my inbox only started showing 5 or 6 emails - instead of the 50 or so that are in my Inbox. I have tried reconciled and still nothing shows past 2 days ago. New emails show up just fine, just not showing older emails. When I try and view another folder, it just says *No Messages*.

Any ideas on what happened and how I can get the emails back on my handheld? Memory is fine - nothing changed there, no new installs, no changes in the BES server configuration. I have no idea what is causing this or how to remedy - any help is greatly appreciated.

[DennisLocke]

Wirelessly posted

Sounds like your memory got too low and it deleted messages and logs to free up space. I've heard others mention memory leaks being a possible cause. Fortunately, messages deleted in this manner are not touched on the server. To help keep this problem at bay I do a battery pop about once a week.

[spenserj87]

Originally Posted by DennisLocke

Wirelessly posted

Sounds like your memory got too low and it deleted messages and logs to free up space. I've heard others mention memory leaks being a possible cause. Fortunately, messages deleted in this manner are not touched on the server. To help keep this problem at bay I do a battery pop about once a week.

How can I get the emails back in the Inbox? I've pulled the battery but the Inbox still only shows emails from two days ago forward (BES). The BIS emails are fine.

Doug

[DennisLocke]

Wirelessly posted

Unfortunately they won't go back. The only way I know would be to forward them back to yourself which isn't ideal. Sorry. .