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03-07-2009, 05:44 PM
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#1
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New Member
Join Date: Mar 2006
Location: Maryland
Model: 8330
PIN: 31A7CD29
Carrier: Verizon
Posts: 14
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I have searched but can not find a solution to my exact problem. I'm using DM 4.7 with media on my vista 64 bit pc. My phone is a vzw 8330. When I open DM it says "none" next to pin. I click that and it shows usb or BT. I chose usb and select ok. Now it still says none next to pin on DM. I go to add or remove software it doesn't allow me to enter a pin or password. Any ideas? Oh I disabled UAC and still no luck.
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03-07-2009, 06:17 PM
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#2
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CrackBerry Addict
Join Date: Oct 2008
Location: Cajun Country
Model: BOLD
OS: 5.0.0.900
PIN: Pulled - 1, 2, 3 run!
Carrier: AT&T
Posts: 615
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Try rebooting your PC and do a battery pull on your phone.
Once done - connect your phone via USB wait for it to connect then open up DM.
I get the same thing occasionally and that is what I do.
David
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03-07-2009, 06:27 PM
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#3
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New Member
Join Date: Mar 2006
Location: Maryland
Model: 8330
PIN: 31A7CD29
Carrier: Verizon
Posts: 14
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ok I just tried it and still no luck. Should I put the phone on mass storage mode when I connect or no?
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03-07-2009, 06:59 PM
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#4
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BlackBerry Master
Join Date: Apr 2008
Location: smelLA, caLAMEfornia
Model: 8320
OS: 4.5.0.182
PIN: infarina
Carrier: of alotta bacteria
Posts: 4,932
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Mass storage mode won't affect anything in this case. That's only when you have a microSD card installed and you want to use it like a flash drive.
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03-07-2009, 07:04 PM
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#5
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CrackBerry Addict
Join Date: Oct 2008
Location: Cajun Country
Model: BOLD
OS: 5.0.0.900
PIN: Pulled - 1, 2, 3 run!
Carrier: AT&T
Posts: 615
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If it were me I would probably uninstall 4.7 and download and install 4.5 or 4.6 to see if and earlier version works.
There are several instances of people having similar issues with 4.7 and went back to earlier versions.
Also - if you have another mini USB cable try using the different cable.
David
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Last edited by VIOLATOR; 03-07-2009 at 07:07 PM..
Reason: to add additional informtion
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03-07-2009, 09:25 PM
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#6
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BlackBerryForums.com Super Moderator
Join Date: Sep 2007
Location: Florida
Model: 9650
OS: 6.0.0.280
PIN: I heard it drop!
Carrier: VZW BIS
Posts: 6,534
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When you installed the DM did you Run As administrator or disable UAC before the install?
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03-07-2009, 09:34 PM
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#7
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BlackBerry Extraordinaire
Join Date: Aug 2005
Location: PA
Model: STORM
OS: 4.7.0.151
PIN: MOBILE
Carrier: VERIZON
Posts: 2,089
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use 4.6, i also had issues with 4.7
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03-08-2009, 08:33 AM
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#8
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Appleinator
Join Date: Nov 2005
Location: New Hampshire
Model: App6+
OS: AJBR549
PIN: Ask
Carrier: ATT & Verizon
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Make sure that you are plugged directly into the PCs USB, not via a HUB. Also, it seems that plugging into a USB in the back of the PC works better.
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03-08-2009, 05:41 PM
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#9
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New Member
Join Date: Mar 2006
Location: Maryland
Model: 8330
PIN: 31A7CD29
Carrier: Verizon
Posts: 14
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Wirelessly posted
Ok thanks everyone for the help. Its still not working for me though. I have installed 4.6, I have used 2 different usb cords, and I disabled UAC before I installed DM. Anything else? Its odd that so many ppl have problems with the software. Is it because I'm using vista? Thanks for any help
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03-14-2009, 02:23 PM
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#10
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New Member
Join Date: Mar 2006
Location: Maryland
Model: 8330
PIN: 31A7CD29
Carrier: Verizon
Posts: 14
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Unbelievably im still having this problem. I tried on vista and windows 7 and still nothing. Im sure I have gotten all the known tricks to try to get it to work but if anyone has anything else I should try let me know.
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03-14-2009, 05:34 PM
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#11
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BlackBerryForums.com Super Moderator
Join Date: Sep 2007
Location: Florida
Model: 9650
OS: 6.0.0.280
PIN: I heard it drop!
Carrier: VZW BIS
Posts: 6,534
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Weird and when you disabled UAC, you did the required re-boot..
Have you tried disabling your Security software (FireWall, AV, AntiSpyware, etc) before installing the software.
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03-14-2009, 05:51 PM
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#12
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New Member
Join Date: Mar 2006
Location: Maryland
Model: 8330
PIN: 31A7CD29
Carrier: Verizon
Posts: 14
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Wirelessly posted
Nope I haven't tried that. I will when I get home and let you know
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Thanks button.!!
