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05-09-2009, 11:50 AM
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#1
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Thumbs Must Hurt
Join Date: Oct 2006
Location: Dallas, TX
Model: 9550
Carrier: Verizon
Posts: 135
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Not Receiving Emails, Battery Dies in Hours
Please Login to Remove!
Hello,
Help!! Since yesterday, I have not been receiving emails, BIS and BES. MY facebook app doesn't send me new messages, etc.
My battery has been running out in just a few hours. The hourglass has been constantly on.
I did a search but didn't find anything useful. I think that most of my apps are off, so that shouldn't be an issue.
I have an 8320.
Apps include Facebook, WSJ, Viigo, BB 411, Google Maps, BB Msngr.
Any ideas are greatly appreciated!
thanks!
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05-09-2009, 12:04 PM
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#2
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BlackBerry Master
Join Date: May 2008
Model: 9930
OS: 7.1.0.163
PIN: N/A
Carrier: Verizon
Posts: 4,351
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Are you in a good network coverage area?
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05-09-2009, 12:19 PM
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#3
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BlackBerry Extraordinaire
Join Date: May 2007
Location: Los Angeles, CA
Model: 9360
OS: 7.1.0.694
Carrier: at&t
Posts: 1,377
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Battery pull? How much free memory do you have?
__________________
BlackBerry user since the 7230.
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05-09-2009, 12:32 PM
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#4
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Thumbs Must Hurt
Join Date: Oct 2006
Location: Dallas, TX
Model: 9550
Carrier: Verizon
Posts: 135
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I'm in a really good coverage area. Capital EDGE (TMo) with 5 bars.
And did the hard battery pull about 4 times now. Checked memory, and there is plenty...
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05-09-2009, 12:55 PM
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#5
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New Member
Join Date: Jul 2007
Location: In a van down by the river.
Model: NOTE2
OS: 4.1
PIN: <- Where do I find this?
Carrier: Sprint
Posts: 15,104
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What happens when you try to send a message? Does it give you a check mark or red X?
__________________
The difference between stupidity and genius is that genius has its limits.
When you take things for granted, the things you are granted, get taken.
Even a mosquito doesn't get a pat on the back until it starts to work.
Too many people miss the silver lining because they're expecting gold.
[BES 5.0.3 / GroupWise 2012 HP2]
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05-09-2009, 01:07 PM
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#6
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Thumbs Must Hurt
Join Date: Oct 2006
Location: Dallas, TX
Model: 9550
Carrier: Verizon
Posts: 135
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i have my sent messages hidden, so can't really see it.
But emails that I send from my phone are going through. I sent a test email from my BB (BES) to my gmail account, and the email came through on gmail (had to check it on my computer though)...
Quote:
Originally Posted by jsconyers
What happens when you try to send a message? Does it give you a check mark or red X?
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05-09-2009, 01:17 PM
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#7
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New Member
Join Date: Jul 2007
Location: In a van down by the river.
Model: NOTE2
OS: 4.1
PIN: <- Where do I find this?
Carrier: Sprint
Posts: 15,104
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In Messages > Options > Email Settings, do you have Send Email to Handheld set to Yes?
__________________
The difference between stupidity and genius is that genius has its limits.
When you take things for granted, the things you are granted, get taken.
Even a mosquito doesn't get a pat on the back until it starts to work.
Too many people miss the silver lining because they're expecting gold.
[BES 5.0.3 / GroupWise 2012 HP2]
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05-09-2009, 01:19 PM
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#8
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New Member
Join Date: Jul 2007
Location: In a van down by the river.
Model: NOTE2
OS: 4.1
PIN: <- Where do I find this?
Carrier: Sprint
Posts: 15,104
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Also, go to Messages > Options > Email Settings > Menu Key > Folder Redirection and make sure you have a check mark next to Mailbox.
__________________
The difference between stupidity and genius is that genius has its limits.
When you take things for granted, the things you are granted, get taken.
Even a mosquito doesn't get a pat on the back until it starts to work.
Too many people miss the silver lining because they're expecting gold.
[BES 5.0.3 / GroupWise 2012 HP2]
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05-09-2009, 01:20 PM
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#9
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Appleinator
Join Date: Nov 2005
Location: New Hampshire
Model: App6+
OS: AJBR549
PIN: Ask
Carrier: ATT & Verizon
Posts: 20,038
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What were you doing just before this began to happen?
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05-09-2009, 03:50 PM
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#10
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Thumbs Must Hurt
Join Date: Oct 2006
Location: Dallas, TX
Model: 9550
Carrier: Verizon
Posts: 135
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I do have that set to Yes
Quote:
Originally Posted by jsconyers
In Messages > Options > Email Settings, do you have Send Email to Handheld set to Yes?
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05-09-2009, 03:53 PM
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#11
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Thumbs Must Hurt
Join Date: Oct 2006
Location: Dallas, TX
Model: 9550
Carrier: Verizon
Posts: 135
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I have a check mark next to Inbox... Is that what I need?
It doesn't allow you to checkmark Mailbox
Quote:
Originally Posted by jsconyers
Also, go to Messages > Options > Email Settings > Menu Key > Folder Redirection and make sure you have a check mark next to Mailbox.
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05-09-2009, 03:56 PM
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#12
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Thumbs Must Hurt
Join Date: Oct 2006
Location: Dallas, TX
Model: 9550
Carrier: Verizon
Posts: 135
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Nothing specifically.
I was at work and realized that phone had dinged to alert me of any new emails. So when i checked it, i saw the battery was really low (i had charged it overnight).
And since then I haven't received any emails (BES or BIS), no Facebook messages, and my phone runs out of battery every 2 hours.
I am still able to send and receive SMS texts, BB Messenger msgs and browse the web...
Quote:
Originally Posted by Dubdub
What were you doing just before this began to happen?
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05-09-2009, 04:02 PM
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#13
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New Member
Join Date: Jul 2007
Location: In a van down by the river.
Model: NOTE2
OS: 4.1
PIN: <- Where do I find this?
Carrier: Sprint
Posts: 15,104
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Have you tried resending your service books?
__________________
The difference between stupidity and genius is that genius has its limits.
When you take things for granted, the things you are granted, get taken.
Even a mosquito doesn't get a pat on the back until it starts to work.
Too many people miss the silver lining because they're expecting gold.
[BES 5.0.3 / GroupWise 2012 HP2]
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Offline
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05-09-2009, 04:05 PM
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#14
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Thumbs Must Hurt
Join Date: Oct 2006
Location: Dallas, TX
Model: 9550
Carrier: Verizon
Posts: 135
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I was on the phone with TMo support and they ahd me do something with service books... not exactly sure what I did? But it didn't work then.
Should I try it again?
Quote:
Originally Posted by jsconyers
Have you tried resending your service books?
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05-09-2009, 04:10 PM
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#15
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New Member
Join Date: Jul 2007
Location: In a van down by the river.
Model: NOTE2
OS: 4.1
PIN: <- Where do I find this?
Carrier: Sprint
Posts: 15,104
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__________________
The difference between stupidity and genius is that genius has its limits.
When you take things for granted, the things you are granted, get taken.
Even a mosquito doesn't get a pat on the back until it starts to work.
Too many people miss the silver lining because they're expecting gold.
[BES 5.0.3 / GroupWise 2012 HP2]
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Offline
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05-09-2009, 04:19 PM
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#16
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Thumbs Must Hurt
Join Date: Oct 2006
Location: Dallas, TX
Model: 9550
Carrier: Verizon
Posts: 135
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Thanks for the link. I'm reloading the app loader to see if that has any effect right now...
i will give the service books a shot right after.
Quote:
Originally Posted by jsconyers
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05-09-2009, 04:39 PM
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#17
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Thumbs Must Hurt
Join Date: Oct 2006
Location: Dallas, TX
Model: 9550
Carrier: Verizon
Posts: 135
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Did the Host Routing Table & Service Books... no difference...
Quote:
Originally Posted by jsconyers
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05-09-2009, 04:43 PM
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#18
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New Member
Join Date: Jul 2007
Location: In a van down by the river.
Model: NOTE2
OS: 4.1
PIN: <- Where do I find this?
Carrier: Sprint
Posts: 15,104
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Have you talked to your IT staff about the BES mail not being received?
__________________
The difference between stupidity and genius is that genius has its limits.
When you take things for granted, the things you are granted, get taken.
Even a mosquito doesn't get a pat on the back until it starts to work.
Too many people miss the silver lining because they're expecting gold.
[BES 5.0.3 / GroupWise 2012 HP2]
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Offline
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05-09-2009, 04:45 PM
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#19
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Thumbs Must Hurt
Join Date: Oct 2006
Location: Dallas, TX
Model: 9550
Carrier: Verizon
Posts: 135
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I haven't yet. Will have to wait till Monday to talk to my IT folks.
Is that sort of the last resort now?
Quote:
Originally Posted by jsconyers
Have you talked to your IT staff about the BES mail not being received?
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Thanks button.!!
