[tldenman525]

I bought an AT&T 8100 on ebay not knowing that I was going to be unable to access the browser, email, ect. AT&T told me to download the device manager and the latest version on the desktop manager, and I did, but I don't know what to do from here.
Do I need to wipe out my BlackBerry to install the new software? When I click the add/remove applications button it says that I have no applications.
Can anyone help me? I'm a newby and I'm not really understanding the process of getting my BlackBerry on to the network.
Thankss!

[NJBlackBerry]

Step 1: You need a BlackBerry Data Plan on your account. If you don't have one, call AT&T to add one.

[tldenman525]

I added a plan yesterday, edge is still lowercase and I don't even have a browser icon... It is showing no applications at all.

[NJBlackBerry]

A BlackBerry Data Plan is different than a data plan.
Call AT&T and make sure it is a BlackBerry Data Plan. The lower case edge is a giveaway.

[tldenman525]

It is the blackberry personal data plan. i set it up in the store.

[NJBlackBerry]

Please call AT&T and have them check.

[tldenman525]

I asked the person I bought it from if she knew why this was happeneing, and she told me thats the whole point of buying an unlocked phone, and there was noting I could do about it.

[tldenman525]

I spent an hour talking to AT&T last night. They couldn't figure it out

[NJBlackBerry]

Originally Posted by NJBlackBerry

Please call AT&T and have them check.

I have no idea what the seller was telling you. Neither do they.

Please call AT&T and have them check to make sure that the correct BlackBerry Data Plan was added.

[NJBlackBerry]

A bit late for you, but... Buying a BlackBerry off eBay - BlackBerryFAQ

[Dubdub]

And also have them resend the service books. Then with the device on, pull the battery for about 30 seconds, reinsert and let the device reboot.

And from the FAQ:

Buying a BlackBerry off eBay - BlackBerryFAQ

What do I need a Data Plan for? - BlackBerryFAQ

[tldenman525]

Thank you for you help! I will call AT&T tomorrow and talk to technical support and see what they have to say. I'm sure I will just send it back... I had a blackberry last year and got used to it, it worked great and I loved it, then bought the iPhone, which I absolutely HATE now, and just wanted to go back to a blackberry. Looks like I should have researched the phone before I bought it!
Thanks anyway!

[NJBlackBerry]

Stick with it - when you call they hopefully will say "oh, they put on the wrong data plan" which has happened before.

Good luck.