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06-10-2009, 07:12 PM
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#461
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Knows Where the Search Button Is
Join Date: May 2009
Model: 8300
PIN: N/A
Carrier: AT&T
Posts: 35
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Please Login to Remove!
I am having exceptional difficulty loading this into the device. First, does the battery need to be in? The DM keeps telling me "A fatal error has occurred while updating your device's software. Please try again." What next?
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06-10-2009, 09:22 PM
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#462
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New Member
Join Date: Jun 2009
Model: 8820
PIN: N/A
Carrier: maxis
Posts: 1
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thanks for the tips
i've got BB 8820 with os4.5 on and this works perfectly. previously tried the well documented way of replacing policy.bin but there were still remnants. what really pi$$ed me off was the password expiry plus references to IT policy still sometimes. now all that is in the past. thank you once again.
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06-15-2009, 07:20 AM
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#463
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Knows Where the Search Button Is
Join Date: May 2009
Model: 8300
PIN: N/A
Carrier: AT&T
Posts: 35
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All,
As I posted above a few days ago, I have wiped my OS with JL_Cmder, and every time I try to download a new version of the OS (4.5 I think) I get an error. Should I retry to wipe the OS again? Could there be any remaining data left on the Blackberry that stands in the way of the new download? Any help from you experts would be greatly appreciated!
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06-15-2009, 07:51 AM
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#464
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New Member
Join Date: Jul 2007
Location: In a van down by the river.
Model: NOTE2
OS: 4.1
PIN: <- Where do I find this?
Carrier: Sprint
Posts: 15,104
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Is your device showing a 507 error? What error are you getting when you try to download the OS?
__________________
The difference between stupidity and genius is that genius has its limits.
When you take things for granted, the things you are granted, get taken.
Even a mosquito doesn't get a pat on the back until it starts to work.
Too many people miss the silver lining because they're expecting gold.
[BES 5.0.3 / GroupWise 2012 HP2]
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06-15-2009, 07:59 AM
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#465
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Knows Where the Search Button Is
Join Date: May 2009
Model: 8300
PIN: N/A
Carrier: AT&T
Posts: 35
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Yes, I'm sorry, I forgot to mention that. It is a 507 error. This number lies below an icon with a line though it.
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06-15-2009, 08:02 AM
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#466
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New Member
Join Date: Jul 2007
Location: In a van down by the river.
Model: NOTE2
OS: 4.1
PIN: <- Where do I find this?
Carrier: Sprint
Posts: 15,104
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That indicates there is no OS on the device. What happens when you try to install the new OS?
__________________
The difference between stupidity and genius is that genius has its limits.
When you take things for granted, the things you are granted, get taken.
Even a mosquito doesn't get a pat on the back until it starts to work.
Too many people miss the silver lining because they're expecting gold.
[BES 5.0.3 / GroupWise 2012 HP2]
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06-15-2009, 08:06 AM
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#467
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Knows Where the Search Button Is
Join Date: May 2009
Model: 8300
PIN: N/A
Carrier: AT&T
Posts: 35
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I get a fatal error message that it could not be downloaded. I have wnet to a couple of sites, including this one, to make sure I was following the procedure EXACTLY the way its described. Each time, I get the same message: "fatal error has occurred while updating your device software. Please try again"
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06-15-2009, 08:22 AM
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#468
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New Member
Join Date: Jul 2007
Location: In a van down by the river.
Model: NOTE2
OS: 4.1
PIN: <- Where do I find this?
Carrier: Sprint
Posts: 15,104
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Hmm, try rebooting your PC and then try again. Also, make sure you're not connected to a USB hub. You may want to try different USB ports on your PC as well.
__________________
The difference between stupidity and genius is that genius has its limits.
When you take things for granted, the things you are granted, get taken.
Even a mosquito doesn't get a pat on the back until it starts to work.
Too many people miss the silver lining because they're expecting gold.
[BES 5.0.3 / GroupWise 2012 HP2]
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06-15-2009, 08:32 AM
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#469
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Knows Where the Search Button Is
Join Date: May 2009
Model: 8300
PIN: N/A
Carrier: AT&T
Posts: 35
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I am connected to a USB hub. So I understand your recommendation correctly, you suggest connecting directly to the PC?
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06-15-2009, 08:35 AM
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#470
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New Member
Join Date: Jul 2007
Location: In a van down by the river.
Model: NOTE2
OS: 4.1
PIN: <- Where do I find this?
Carrier: Sprint
Posts: 15,104
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Yes, connect the device directly to a port on the PC.
__________________
The difference between stupidity and genius is that genius has its limits.
When you take things for granted, the things you are granted, get taken.
Even a mosquito doesn't get a pat on the back until it starts to work.
Too many people miss the silver lining because they're expecting gold.
[BES 5.0.3 / GroupWise 2012 HP2]
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06-15-2009, 01:55 PM
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#471
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Knows Where the Search Button Is
Join Date: May 2009
Model: 8300
PIN: N/A
Carrier: AT&T
Posts: 35
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just tried again and the Blackberry Desktop couldn't seem to recognize the device. Another interesting thing happened. The Desktop Manager asked me for the devices security code, the same thing I am trying to get rid of! How could that be if I have erased the OS from the device?
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06-15-2009, 02:00 PM
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#472
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Knows Where the Search Button Is
Join Date: May 2009
Model: 8300
PIN: N/A
Carrier: AT&T
Posts: 35
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I am now getting a 561 code. What does this mean?
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06-15-2009, 02:14 PM
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#473
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New Member
Join Date: Jul 2007
Location: In a van down by the river.
Model: NOTE2
OS: 4.1
PIN: <- Where do I find this?
Carrier: Sprint
Posts: 15,104
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Quote:
Originally Posted by rootercycles
just tried again and the Blackberry Desktop couldn't seem to recognize the device. Another interesting thing happened. The Desktop Manager asked me for the devices security code, the same thing I am trying to get rid of! How could that be if I have erased the OS from the device?
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Don't use DM, use Loader.exe to load the OS. Also, just doing a wipe of the device will not remove the IT policy if there's one on the device. You will need to use ResetToFactory option in JL_Cmder.
__________________
The difference between stupidity and genius is that genius has its limits.
When you take things for granted, the things you are granted, get taken.
Even a mosquito doesn't get a pat on the back until it starts to work.
Too many people miss the silver lining because they're expecting gold.
[BES 5.0.3 / GroupWise 2012 HP2]
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06-15-2009, 03:31 PM
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#474
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Knows Where the Search Button Is
Join Date: May 2009
Model: 8300
PIN: N/A
Carrier: AT&T
Posts: 35
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I GOT IT TO WORK! Thanks everyone for their help (and patience)
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06-15-2009, 03:34 PM
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#475
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New Member
Join Date: Jul 2007
Location: In a van down by the river.
Model: NOTE2
OS: 4.1
PIN: <- Where do I find this?
Carrier: Sprint
Posts: 15,104
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Awesome! 
__________________
The difference between stupidity and genius is that genius has its limits.
When you take things for granted, the things you are granted, get taken.
Even a mosquito doesn't get a pat on the back until it starts to work.
Too many people miss the silver lining because they're expecting gold.
[BES 5.0.3 / GroupWise 2012 HP2]
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06-23-2009, 04:50 AM
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#476
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Knows Where the Search Button Is
Join Date: May 2009
Location: Del Mar, CA
Model: Storm
PIN: N/A
Carrier: Verizon
Posts: 36
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The advantage of doing this is lost on me. Aren't the java utilities handled automatically?
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06-23-2009, 09:04 AM
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#477
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Crimson Tide Moderator
Join Date: Oct 2004
Location: North of the moss line
Model: Z30
OS: 7.0sumtin
PIN: t low
Carrier: Verizon
Posts: 41,921
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Quote:
Originally Posted by Carmel Valley Homes Agent
The advantage of doing this is lost on me. Aren't the java utilities handled automatically?
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Apparently you have not read this thread.
Last edited by JSanders; 06-23-2009 at 09:07 AM..
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06-23-2009, 11:06 AM
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#478
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New Member
Join Date: Sep 2007
Model: 9000
OS: 4.6.0.162
PIN: 255435a8
Carrier: Orange UK
Posts: 12
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Surely I must be doing something wrong but everytime I download the zip file I get it but it won't unzip.
*----------------------------**
Problem sorted
*----------------------------**
Last edited by tigerbluemusic; 06-23-2009 at 12:49 PM..
Reason: Problem resolved.
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06-23-2009, 11:51 AM
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#479
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Thumbs Must Hurt
Join Date: Oct 2007
Model: 8530
PIN: N/A
Carrier: Sprint
Posts: 86
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have tried searching for this answer but had no luck. Am trying to use jl cmder to wipe my bold, but I have been stuck for half an hour on the red screen saying "connecting to device" and on the device the picture is of a battery with a line through it. Why is it stuck??
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06-23-2009, 12:48 PM
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#480
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New Member
Join Date: Sep 2007
Model: 9000
OS: 4.6.0.162
PIN: 255435a8
Carrier: Orange UK
Posts: 12
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Quote:
Originally Posted by ELIH2
have tried searching for this answer but had no luck. Am trying to use jl cmder to wipe my bold, but I have been stuck for half an hour on the red screen saying "connecting to device" and on the device the picture is of a battery with a line through it. Why is it stuck??
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I have this exact same problem.
I tried to update my BB File Scout last night when my handset reset part way through and it has been stuck in a never ending reset routine ever since. Many battery pulls etc have not sorted it. It's not even making it back into the os when it resets. Just restarts part way through the boot up 
I'd resorted to using JL Cmder on it but I can't even get that to work now. |
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