[svandomelen]

We have BES 5.0 managing a number of BB Bold (9000) devices running 4.6 firmware. We have an IT policy that sets the maximum password attemts to 5. The policy is applied to a group and all members belong to that group.

After the policy was deployed, I checked on the BB under Menu->Settings->Options->Password and can see that the number of password attempts is set to 5.

In my test, I lock the BB and then attempt an unlock. On the first attempt, I enter a bad password and I get "Incorrect password!". On the second attempt, I get prompted to enter the word "blackberry" and when that is completed, I am prompted with "Enter Password (2/3)".

This seems wrong to me. It should be saying "(2/5)" at this point. Since I know I have 5 attempts allowed, I enter it wrong on this pass and the next one.

I should have two more attempts available to me. But I don't. The device is wiped and shut down after the 3rd failed attempt.

What am I missing? This is happening on all of the BB devices I manage. Since I only have the BB 9000 devices, I don't know if this is unique to that model.

[nobody7290]

is it possible you have the "Duress Notification Address" policy enabled ?
If yes, this halves the number of wrong password attempts.

[besadmin23]

ditto... Duress pw is set.

[svandomelen]

You are correct. I misunderstood the meaning of "halves the wrong password attempts". I thought it meants that after the duress password was entered, it would then cut the attempts in half. Thanks for the clarification.