[buskroth]

Hi,

Got my first BB, it's the 9700 and I believe that as my company do not have BES, I have to login to my BIS via a computer to setup my work e mail (Microsoft Exchange Server). After reading about this and attempting it, I get an error message on my provider's website which basically means that I have to change the login mode for a BlackBerry Internet Service account. I have checked out Blackberry's website and the instructions do not work for my 9700.

Can anyone please help me?

Many thanks,
Buskroth

[MidnightDraven]

Please tell us what the error message was.

[buskroth]

Hi,



Thanks for your response. The error message I get is "your account is not accessible via HTML browser" and after some reading, I need to change the login method via my blackberry but the method detailed on Blackberry's site is not compatible with the 9700 model.

[MidnightDraven]

I don't know what you mean by login method.
But it means access it from your phone with the Email Setup Icon in the Setup Folder.

[Dubdub]

Does your company allow OWA, POP and/or IMAP access to email? Have you spoken to the IT Staff about the proper settings to use?

[aiharkness]

Wirelessly posted (8820)

I may not understand the op, but for what it's worth:



1 - you probably cannot use the service provider's BIS portal from the blackberry browser and you need to use a IE or another full browser on a computer



2 - you can use the email setup on the blackberry to add BIS email



3 - your employer's email servers may not allow BIS

[buskroth]

When I try to log in on the Vodafone website to use the blackberry internet service, i get the error "your account is not accessible via HTML browser" and that I should access it through my Blackberry. Well, going onto the Blackberry website, it tells me that I can change the method of logging onto the Blackberry Internet Service by changing a setting on my device, ie change the login method from Device to HTML browser. On opening their instructions, their instructions are not correct for the Bold 9700.

[aiharkness]

Wirelessly posted (8820)

I don't understand you, or there are things I don't know about the newer blackberrys and/or vodaphone.... But regardless, your two options, for certain, are to either use the setup wizard app on the handheld device, or use the vodaphone web portal from a computer. Unless you want to get to the bottom of the particlar confusion, if you just want to get it done, use the wizard on the device.

[buskroth]

Hi guys, sorry to cause so much confusion on this one. Managed to fix the problem, here's what the issue was: I set up my Blackberry Internet Service initially from the device itself, this sorted me out with an automatic login from my device but for security reasons (I think) it disabled me being able to access through HTML browser. Anyway, contacted my provider (Vodafone) and they enabled it for me with a username and password.

In hindsight, I should have gone straight to them, but after researching, it seemed as though it was a technical issue rather than my provider

Anyway, thanks for all your help and time