Which software version are you using?
If v5, then quickpull probably won't work, and that is per Steelthorn. When RIM releases an official v5, then they will write a quickpull to work.
Mine doesn't work.
I was running a leaked .419 OS and Quick Pull would not work. The official .419 OS which I downloaded last night seems to like Quick Pull. Woke up this morning and the reset had done its job!
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No problem is so formidable that you can't just walk away from it
I'm using quickpull on my Tour (running 5.0), works fine. There is a version they released for os 5.0, I think it is beta, but it has been working great for me. Mine is version 3.6.4
It works for me as well. It didn't unlock at first until I went in and did a setting change. I had my password entered both times. Don't know why but it works and I'm happy. I'm running 3.7.2