[tekjock]

Hello all, new here and new to my blackberry.

We are using BES and a Exchange Server 2003. I can recive my mail just fine, but Im unable to send. The account settings in BES are the same for my account and my IT admins account. He can send and recive, I can only recive.

Im sure im laking in info here, so let me know if you need more info or have any ideas.

Thanks
Tekjock

[nb_mitch]

Can you reply to a received mail? I can't help with the BES environment, but I had this problem on my BB (BIS) and just needed to send my service books to the BB and everything was fine.

[tekjock]

NO, can not respond to a recived mail

[BBAdmin]

when an outgoing email fails from a device you can open the failed message, scroll to the subject line and you will see an error listed (like 'decryption error' or 'transaction error'). Most of the time this is down to one of two elements:

1. Service books as nb_mitch says - normally a sync with desktop manager will replace these(if on BES 3.6) or in 4.0 you can send them from the BES manager. Ocassionally a corrupt service book on a device cannot be over-ridden, so I normally delete the existing servce books on a device before replacing them (Options > Service books).

2. An issue with the generation of your encryption key. Plug your BB in to Desktop Manager and generate a new key via Redirector Settings in the Security tab. In 4.0 you can do this from the BES wirelessly but I find it quicker through Desktop Manager.

[NJBlackBerry]

I think BBAdmin is right on target with option 2 - sounds like an expired encryption key.

[tekjock]

Can not imagin it is expired, bucause it is a new setup. I will give it a try to see what happens. like I said I can recive mail, just can not send, when I try to send I get the following msg.

Originally Posted by From Blackberry

No message services configured. You will only be able to save draft.

[BBAdmin]

Your key has not generated properly, remove your service books and generate a new encryption key, then try again.

[tekjock]

NO luck, Im sure there is some server setting I am missing. My IT admin had to call Blackberry to get his working I might have to do the same. but still open to suggestions.

Thanks

[BBAdmin]

Wipe the device completely, remove yourself as a user on the BES and then start again.

[tekjock]

Ok it worked ... I did some digging and found this Artical on Blackberry.com. BBadmin thank you, it was not that I did not beleve you, I just did not want to start deleting Service books at random.

thanks all