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Old 02-01-2010, 10:53 AM   #1
technickel
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Default GW Address Book - How long to sync

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I synced the BB without choosing an AB. After the sync the BB's address book was empty.. I then went into the BES and chose the correct PIM Sync Address folder to sync. It has been over 15 minutes and still nothing is showing. How long will this take to populate?

Wireless Sync is turned on.

BES 4.1.4
GW 7
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Old 02-01-2010, 11:00 AM   #2
raindownsugar
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It's roughly a 4 hour interval from GW down to the device. You can force the sync (assuming the BB has no valuable entries) by going to the Address book>Options, roll over Desktop but don't open and type rset. You can see the sync times in the GWPA log.
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Old 02-01-2010, 11:00 AM   #3
jsconyers
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Turn off Wireless Reconcile in the Address Book on the device.
Go into Address Book > Options > scroll to the bottom and type RSET
Enable wireless reconcile and this should force the device to sync the selected address book.
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Old 02-01-2010, 11:10 AM   #4
technickel
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I am doing this now and nothing so far. I followed jsconyers exactly. Should it be instant?
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Old 02-01-2010, 11:15 AM   #5
jsconyers
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No, as raindownsugar stated, it could take up to 4 hours.
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The difference between stupidity and genius is that genius has its limits.
When you take things for granted, the things you are granted, get taken.
Even a mosquito doesn't get a pat on the back until it starts to work.
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Old 02-01-2010, 11:19 AM   #6
technickel
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I thought the rset was forcing the AB and not waiting the 4 hours. So whats the point of the rset?
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Old 02-01-2010, 11:21 AM   #7
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The RSET is not necessary in your case as your address book was empty, it resets the address book leaving it empty. I just do this out of habit when I resync address books, given they're hardly ever empty.
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The difference between stupidity and genius is that genius has its limits.
When you take things for granted, the things you are granted, get taken.
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Too many people miss the silver lining because they're expecting gold.
[BES 5.0.3 / GroupWise 2012 HP2]
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