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Old 06-13-2010, 11:13 AM   #1
brighton1968
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Default T-Mobile UK Billing Me For Home WiFi Usage; Why?

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Hello all,

I am a new Blackberry User (8520), and I can't work out why my carrier (T Mobile UK) is charging me data usage for accessing my home wireless network using wifi?

I am going into 'Manage Connections', activating wifi, and waiting for the name of my home network to appear on the main screen. I browse the net via the T Mobile 'web 'n' walk' application, and although I appear to be connected to my wifi network, I notice that I am being charged for net usage. Could anybody please explain what I'm doing wrong? Surely I don't have to go into 'Manage Connection's and disconnect my cellular signal before I browse the net via wifi? Sorry if this is a dumb question, I've only been using a BlackBerry for two days!

I would be really grateful for any advice; thanks a lot in advance...

Kevin
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Old 06-13-2010, 11:54 AM   #2
MidnightDraven
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While no, you shouldn't have to disconnect mobile network, I would suggest you do do that for a time, browse and check your billing and see if its coming up.

I would say, you are not browsing via wi-fi, hence being charged.
Go to Options - advanced - browser.
change top option to Hotspot browser, save and exit, and then try surfing.

Do you have the Blackberry booster on your account?
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Old 06-13-2010, 12:04 PM   #3
brighton1968
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Default T-Mobile UK Billing Me For Home WiFi Usage; Why?

Thankyou very much indeed for your advice; I've done as you've suggested and will try browsing and see if I incur a charge, but I was wondering-I don't see an icon for a browser, just the 'web 'n' walk' browser. Is it because I am using this to browse the net that I'm being charged? I thought that I should have a browser installed on the phone that is independent of T-Mobile?

Thanks a lot again for your advice; will try browsing with the settings you suggest, and report back.

Cheers....
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Old 06-13-2010, 12:07 PM   #4
MidnightDraven
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No, it is the main browser, but with the standard t-mobile theme, it will change the icon to web n' walk.

Do you have the blackberry booster on your account, or just unlimited internet?
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Old 06-13-2010, 12:15 PM   #5
brighton1968
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Hi Midnight Draven, checked my on-line billing and nothing has been charged as yet, so I think you were right about changing the browser settings.

Thankyou very much indeed for taking the time to answer my question; I'm very grateful to you.

cheers....
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Old 06-13-2010, 12:17 PM   #6
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No probs.
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Old 06-13-2010, 12:17 PM   #7
brighton1968
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Sorry, forgot to answer your question; I have the BlackBerry email booster but not the unlimited internet one; anyhow, nothing seems to have been added to my bill so I guess that fixes the problem.

Again, thanks very much for your help!
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Old 06-13-2010, 12:20 PM   #8
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Ok, just to mention, without the unlimited internet booster (or included in your plan) no internet browsing via GPRS/3G, and no apps usage.
The email booster only includes 50MB of fair use data which is ONLY used for email. However, with the booster, it means you have a "blackberry data plan" so apps that can use wi-fi, (and require a blackberry data plan) will work over wi-fi.
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