Hello,
I am getting these errors in the application log in eventvwr. It seems that some users get their email fine while others can only send mail but not receive. Its happening about 10/50 users. I have fixed several users by doing several different things and I do not know which one actually fixes it.
1. First popping the battery out
2. Resending Service Books
3. Purging pending data packets
4. Resending IT Policy
Those have worked once, then I tried connecting it to Desktop Manager and shortly after the email starts coming in. That has worked several times but I have users that I dont have data cables for (mini USB) and an older model that doesnt work after all my troubleshooting attempts. It seems I am getting GWSoapConnector errors everytime a few people attempt to get email I am assuming. Any help would be greatly appreciated, I cant get several user back up and running again.
The description for Event ID ( 24028 ) in Source ( GWSoapConnector ) cannot be found. The local computer may not have the necessary registry information or message DLL files to display messages from a remote computer. You may be able to use the /AUXSOURCE= flag to retrieve this description; see Help and Support for details. The following information is part of the event: {2} {User, ID} Slap Timeout, Query=4/9/2010 7:55:55 AM, Total items=1, Possible new items found=1.
The description for Event ID ( 14047 ) in Source ( GWSoapConnector ) cannot be found. The local computer may not have the necessary registry information or message DLL files to display messages from a remote computer. You may be able to use the /AUXSOURCE= flag to retrieve this description; see Help and Support for details. The following information is part of the event: {6} {User, ID} Login Failed: Err=Login Response status was empty, verify user's POA is running with SOAP enabled, UserName=userID.
Are all of these users on the same post office? Are some of the working users on the same post office as other users that are not working?
Some BlackBerry smartphone users stop receiving email messages on their BlackBerry smartphones due to too many events queued by the Novell GroupWise SOAP connector.
The Novell GroupWise SOAP connector(GWSC) log will contain many entries similar to the following:
[34495] (04/02 17:23:21):{0x8E8} {0} {Test User} SC_EVENTS_GETMORE
[34489] (04/02 17:23:21):{0x8E8} {0} {Test User} SC_RIM_BES_P1 Events: Queued=0, Preprocessed=0, Overlap=256
Do you see anything like that?
__________________ The difference between stupidity and genius is that genius has its limits. When you take things for granted, the things you are granted, get taken. Even a mosquito doesn't get a pat on the back until it starts to work. Too many people miss the silver lining because they're expecting gold.
[BES 5.0.3 / GroupWise 2012 HP2]
We have 6 post offices mxg, a, b, c, d, r. The most of the problems are coming from A and B post offices. I believe I have fixed a total of 6 users, 4 on A and 2 on B. My IT shop resides in G and we have had like one issue but generally no problems, most users in the affected post offices are getting the emails, just some arent. I am trying to retreive the logs from the GW admin now... I see those errors on the BES server.
__________________ The difference between stupidity and genius is that genius has its limits. When you take things for granted, the things you are granted, get taken. Even a mosquito doesn't get a pat on the back until it starts to work. Too many people miss the silver lining because they're expecting gold.
[BES 5.0.3 / GroupWise 2012 HP2]
GWSoapConnector
