[SmoothRunnings]

I have a client who is running BES 4.1 server, currently no users in BES can send PIN messages to one another or to anyone else outside their network as well the server PIN messages never make it to the devices. Does anyone know why this is??

Thanks
Andrew

[knottyrope]

you have an encryption key set that is blocking it

KB10498-What is peer-to-peer message encryption? (Global PIN Encryption Key)

[SmoothRunnings]

Originally Posted by knottyrope

you have an encryption key set that is blocking it

KB10498-What is peer-to-peer message encryption? (Global PIN Encryption Key)

So how do I generate a new key on the server and push it out the devices?

Thanks
Andrew

[penguin3107]

Originally Posted by SmoothRunnings

So how do I generate a new key on the server and push it out the devices?

Thanks
Andrew

The peer-to-peer key is what's preventing you from sending/receiving PINs from outside of your BES.
You don't want want to generate a new key. You want to remove it entirely.
http://www.blackberryfaq.com/index.p...ryption_key%3F