[fsfty42]

I just purchased a Curve today, and while my phone says I am connected to Wifi, the wifi emblem is still gray. I checked my router info and it lists the device as being connected as well. Can anyone help? Thanks.

[Dubdub]

Do you have a BB data plan? You need that before Verizon will send the WiFi service book.

And please update your profile to show the BB model number. It helps us to know which specific model, not the name, that you have.

[fsfty42]

I have a Blackberry Curve 9330 using Verizon Wireless. I do have the unlimited data plan, but i just purchased the phone today so maybe my account hasn't been updated? Is there anything in preferences i need to check? Thanks.

[Dubdub]

Just to clarify - is it a Blackberry Data plan?

And please update your profile to show the 9300 as the model number. that information is needed if/when you have a problem.

[fsfty42]

yes, its a blackberry data plan. What else could be causing this?

[Dubdub]

Resend service books and do a battery pull.

[fsfty42]

Im new to Blackberrys so please forgive me. I understand the battery pull, but how do you re-send service books?

[fsfty42]

Hey, I did the battery pull and, voila, im good to go. Thanks very much for your help..it was very frustrating until you helped me.

[devnull]

Originally Posted by fsfty42

Hey, I did the battery pull and, voila, im good to go. Thanks very much for your help..it was very frustrating until you helped me.

What is the 1st step to take if my device is having problems? - BlackBerryFAQ

[Dubdub]

Glad you got it sorted out.