[xavfran]

Hi,

Please help!

New Bold 9650 not holding 3G network connection. After a brief period, changes to 1X, then 256. Connecting at 1X is really slow. 256 is no coverage. Failed connection messages state one of the following:

•Insufficient network coverage
•communications failure
•no service

Also can't hold incoming or outgoing telephone calls.

Have called Verizon repeatedly, changed SID, etc., and service books flow to my phone all day.

Nothing's helping.

Thanks and appreciate advice, please.

Fran
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[JSanders]

What OS release (Options > About)?

[xavfran]

Originally Posted by xavfran

Hi,

Please help!

New Bold 9650 not holding 3G network connection. After a brief period, changes to 1X, then 256. Connecting at 1X is really slow. 256 is no coverage. Failed connection messages state one of the following:

•Insufficient network coverage
•communications failure
•no service

Also can't hold incoming or outgoing telephone calls.

Have called Verizon repeatedly, changed SID, etc., and service books flow to my phone all day.

Nothing's helping.

Thanks and appreciate advice, please.

Fran
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[xavfran]

Originally Posted by xavfran

Posted via BlackBerryForums.com Mobile

Thank you. Is this how to reply? Please let me know.

Fran
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[xavfran]

Originally Posted by xavfran

Hi,

Please help!

New Bold 9650 not holding 3G network connection. After a brief period, changes to 1X, then 256. Connecting at 1X is really slow. 256 is no coverage. Failed connection messages state one of the following:

•Insufficient network coverage
•communications failure
•no service

Also can't hold incoming or outgoing telephone calls.

Have called Verizon repeatedly, changed SID, etc., and service books flow to my phone all day.

Nothing's helping.

Thanks and appreciate advice, please.

Fran
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Thank you. v5.0.0.1006
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[tsac]

You indicate your in Florida. Verizon like all carriers have dead areas in the service. looking at the coverage map on their web site it does show service issues in southern Florida and other sections. I would look at the maps on their web site and see if you are in a good area first. that may be your problem.

Verizon Coverage Map & Wireless Services | Verizon Wireless

[xavfran]

Originally Posted by tsac

You indicate your in Florida. Verizon like all carriers have dead areas in the service. looking at the coverage map on their web site it does show service issues in southern Florida and other sections. I would look at the maps on their web site and see if you are in a good area first. that may be your problem.

Verizon Coverage Map & Wireless Services | Verizon Wireless

Thanks, Mr. Sanders. I'm in GA now. Need to update profile but can't locate. Please tell me location.

Also apologize for delay. I have to keep resetting. 3G cuts in and out and finally dead ends at no connection - so reset over and over again.

Fran
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[xavfran]

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[xavfran]

Originally Posted by xavfran

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Hi, Mr. Sanders:

A really nice Verizon lady Tech walked me through the CDMA Service Edit Screen and discovered the following:

»INCORRECT CODES FOR MY AREA:
•Mobile Country Code: ?310
•Mobile Network Code: ?00
•Home SID: ?539

»CORRECT CODES FOR MY AREA:
•Mobile Country Code: ?311
•Mobile Network Code: ?27
•Home SID: ?520

I finally have super fast 3G network connection - and it's amazing!

•Not one dropped call
•instantaneous internet connections
•solid 3G icon and bars all day
•no more 1X (really slow and not completing request)
256 (no service at all)

I appreciate your help and tried so many times last night to stay connected but to no avail.

Mr. Sanders, this is for Verizon - a simple and quick fix.

Thank you again, Mr. Sanders!


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