[gresch]

Originally Posted by gdpmumin

VZW doesn't send out refurbished BlackBerries. They're not allowed to touch them. That's probably why the tech guy was clueless.

If you get a refurb BB, something's wrong. Same way with Nextel. Anytime I've ever taken a BlackBerry in to either Nextel or Verizon, they've just shipped out a brand new one on warranty. And I doubt very seriously they'll give you a loaner BB.

I could be wrong on the refurb thing, but I don't think so. Post here if it ends up being a refurb unit; I would be very interested to know if it is or not.

Verizon most certainly replaces blackberry's with refurbs.

[gdpmumin]

Wirelessly posted (7130e VZW: Mozilla/4.0 (compatible; MSIE 6.0; Windows NT 5.0) BlackBerry7130e/4.1.0 Profile/MIDP-2.0 Configuration/CLDC-1.1 VendorID/105)

Maybe it's a regional thing then. When my BB went down the tubes, VZW called me the day the replacement was supposed to arrive and said they don't send refurbs. They told me to go to a retail store and have them order a new one for me. The store didn't give me any trouble. But I was without a BB for a week while everything was straightened out.