BlackBerry Forums Support Community

babalaco · 07-20-2006, 01:26 AM

I just switched from T-mobile with a 7230 to cingular and an 8700. I was getting my emails almost instantly with my old blackberry, but now, they are delayed, sometimes by 10-20 minutes....

Is there anything that I can do to decrease this delay?

VickyPaz · 07-20-2006, 09:50 AM

To my best knowledge (which isn't good by the way ;) delayed emails are usually the cause of a RIM problem or possibly with your service provider. It happens to everyone from time to time. Like the other day it was about an hour or so before I got any emails and I knew I had emails waiting. But if it happens everytime, then you need to call Cingular and then if they can't help, they should transfer you to RIM. You'll be on hold a while so call from a land line and settle yourself in front of the TV or something...

endodoc · 07-20-2006, 09:55 AM

Cing new 2.0 blows. If you do not use the cingualr.blackberry.net email it take about 10 min.

atuarre · 07-20-2006, 10:34 AM

I think if your using another address through POP, it takes that long because it has to poll for your mail, and I really think Cingular has a time set for polling, like every 15 minutes or so.

You cannot expect them to have it poll every 2 seconds like some people do with their own personal mail. If the delay is really that big of a deal then forward your mail to your cingular blackberry address or consider going with BEs.

whsbuss · 07-20-2006, 12:30 PM

The delays are related to the new BIS 2.0 that RIM is having problems with. Has been going on for over a month. RIM says they are patching to BIS 2.1 in a few weeks. Hopefully this will resolve the delays.