[Buckshot]

Hi all
I have a black berry 8700 ( fab ) but unfortunately I’m having big trouble setting up the email (my existing email account from my ISP ). I followed the instructions which came with the device and went to my carriers website ( orange uk ) to setup my BB email address. The site had a little application, around 40k that detects your existing outlook & outlook express settings and imports that info for use on the BB (great). The little application seemed to have installed correctly because the orange BB website says my ISP address is valid. unfortunately I’m not receiving any mail on my BB from either my BB email address (userid@blackberry.orange.co.uk) or my ISP emails (confuesd@isp.com). I have sent my BB a Service Book from the orange website (not sure if this is an email) which said all was successful and I should be receiving mail within 20mins ( still waiting ). All mail sent to my BB email address simply gets bounced back to the sender.

I would like to be able to download mail from my ISP address directly to my BB

Any help would be great
Many thanks

[takeshi]

If email to your blackberry.orange.co.uk address bounces, you'll need to contact Orange.

[BERDucky]

also - see if you can have someone forward you a copy of the bounce bak
it may be you set up your username only - and didn't actually set up a BIS address

as for your ISP addres - is your outlook leacing a copy on the server? if not this is most likely cause of issue