[Lex Luthor]

After sending the service books and changing my handheld over via BIS I've been able to surf the web, send/receive emails and pins but from some reason email reconciliation won't work.

In Messaging Options/Email Reconciliation there is nothing there. Which is weird... all my other BlackBerries never had that issue. I usually have my BlackBerry set to prompt so I can choose if I wanted deleted off of the handheld, BIS, or both.

When I get an email and I want to delete it I still get the prompt but it only deletes off of the handheld. When I log into BIS it's still there. I called my service provider and they told me to remove battery for 30 seconds/Put Back In/Go into Options/Advanced Options/Host Routing Table/Register Now and it should be fine.

I tried this before I called my service provider and I tried again after I talked to them and still when I go into the Email Reconciliation folder there is nothing there to select, it's just blank.

Can any of you BlackBerry experts help me out with this please?

Thanks.

[d_fisher]

You have already done everything I would have done myself. At this point I would wipe back to factory defaults and start over.

[Lex Luthor]

Originally Posted by d_fisher

You have already done everything I would have done myself. At this point I would wipe back to factory defaults and start over.

Thanks. It took 3 times of doing the same thing but FINALLY it kicked in and now it's working.

[sabroso]

1st, I love the new Pearl. 2nd, I am not receiving all my email. Most of the mail is received fine but when I check my computer, I see that at least 6 - 8 posts have not been received. My trial period is up next week and I realy do not want to return the Pearl but if I miss some emails, some of which are critical, I must return it for this defect. Anybody out there experiencing the same issues?

Sabroso

[BERDucky]

make sure your mail client on your comptuer is set up to leave a copy on the server. if it's not the Pearl won't get any email already delivered to your mail client

[sabroso]

Originally Posted by BERDucky

make sure your mail client on your comptuer is set up to leave a copy on the server. if it's not the Pearl won't get any email already delivered to your mail client

It is so set up. What now? Thanks for the help.

[A3SC]

Originally Posted by sabroso

It is so set up. What now? Thanks for the help.

have you sent yourself the service books?? that usually resolve any email issue.



Options>Advanced options>host routing table>menu>register now.

[sabroso]

Originally Posted by A3SC

have you sent yourself the service books?? that usually resolve any email issue.



Options>Advanced options>host routing table>menu>register now.

At the risk of sounding very dumb, what are the service books and what is the procedure? This AM I received all my emails. The problem seems to occur in the late afternoon. Thanks for your assistance.
Sabroso