*sigh* i dont know why i keep having trouble with this. I downloaded the desktop software and handheld software from the link provided at the beginning of this topic. I then installed both on my company computer. I connected my unlocked 7100t *using at&t sim*. The program detects the device via USB connection and it runs through the process if I am going to be using BlackBerry Enterprise Server/Redirection or Internet email. I choose BES/Redirection and then I choose the option of using Redirection only since I am not set up on the BES. Everything completes successfully and then the Device synchronizes with my Outlook Email. Contacts are transferred over. now sbagdan stated he had to wait about 30-45 min. for update to complete. I haven't gotten to a point in which the program ever asks me to update. Also how do you resend the service book from the T-Mobile Blackberry Web Client? Is the T-Mobile BWC an actual website or is this something done on my blackberry through settings? Also since I am using a t-mobile device with an A&T sim do I have to download the t-mobile software or do I download the AT&T software?
note: i go to settings > about - i have the following info: Wireless Handheld v4.0.0.198 (Platform 1.8.0.121)
note: i go to settings > applications > blackberry 4.0 System Software > Modules - i see majority of information having v4.0.0.198
Does this mean I have an old version or am I already updated?
(*sigh* and i'm a techie too, how embarrasing
)