[makaveli]

Hello, great forum and tips. Thanks

I get this error when installing the Cingular handheld upgrade software on a pc. Here is a view of the log created.


Starting logger: 29/03/2005 11:11:35
[11:11:35:611] [Loader] [0x00000558] [LoaderMain.cpp:612] Loader v4.0.0.37 Date: Feb 2 2005
[11:11:35:611] [Loader] [0x00000558] [LoaderMain.cpp:617] Microsoft Windows 2000 Professional Service Pack 3 (Build 2195)
[11:11:35:611] [Loader] [0x00000558] [LoaderMain.cpp:623] RimDeviceManager Version: 4.0.0.36 Path: C:\Program Files\Common Files\Research In Motion\RIMDeviceManager\RIMDeviceManager.exe
[11:11:35:611] [Loader] [0x00000558] [LoaderMain.cpp:637] BBDevMgr Version: 1.2.0.15 Path: C:\Program Files\Common Files\Research In Motion\USB Drivers\BbDevMgr.exe
[11:11:35:611] [Loader] [0x00000558] [LoaderMain.cpp:644] USB Driver Version: Unknown Path: Unknown
[11:11:35:611] [Loader] [0x00000558] [LoaderMain.cpp:646] Loader invoked as: "C:\Program Files\Common Files\Research In Motion\AppLoader\Loader.exe"
[11:11:35:611] [Loader] [0x00000558] [LoaderMain.cpp:647] Loader arguments: "/index"
[11:11:35:611] [Loader] [0x00000558] [LoaderMain.cpp:802] Creating package indices; index directory is "C:\Program Files\Common Files\Research In Motion"
[11:11:35:641] [Loader] [0x00000558] [LoaderMain.cpp:1347] Extracting package data from Software\Research In Motion\AppLoader\SearchPaths\{C441B4DC-7D02-44DB-9F20-B4B5AF78A6FD}
[11:11:35:722] [Loader] [0x00000558] [LoaderMain.cpp:466] UNHANDLED EXCEPTION: EXCEPTION_ACCESS_VIOLATION ExceptionFlags: 0 ExceptionAddress: 4988706


This is on a Windows 2000 computer with SP3. Any help would be appreciated.

Makaveli

[Zro]

Follow this KB article to uninstall the Desktop Manager software
http://www.blackberry.com/knowledgec...0545&vernum=12
then reinstall the Desktop Manager software.

Zro