[SanFrancisco]

Originally Posted by Transporter

Hi Everyone sorry for the loooonnnggg wait anywayz just wanted to let you all know that I got the bill down to $126.00 after much sitting waiting and listening to that hold music it payed off I will explain later how I went about getting the bill down with some help.

Was wondering what happened to you. Although zero would have been preferred, down to $126 is good.

Make sure to update us so other members can benefit and learn on what to do when they are faced with this issue.

[smerff]

Hey, I'm new to the boards. I actually work for T-mobile. Wish I coulda came in sooner to help out. Yeah, first bill rerate is normally the process on that one. If I can be of any assistance to anyone feel free to pm me or anything of the sort. Glad to hear ya got that knocked down btw

[SanFrancisco]

Originally Posted by smerff

Hey, I'm new to the boards. I actually work for T-mobile. Wish I coulda came in sooner to help out. Yeah, first bill rerate is normally the process on that one. If I can be of any assistance to anyone feel free to pm me or anything of the sort. Glad to hear ya got that knocked down btw

Hey... quit talking in tongues. What's "first bill rerate?" Is that a recognized term and procedure at T-Mo?

I suspect it means something T-Mo does, but that we don't know that they do. If it's a customer's first bill, reps are allowed to adjust or "rerate" the bill.

That would have been nice to know at the beginning of this member's troubles.

How does it all work? Is there a recognized formula? At what levels do supervisors have to get involved?

Give us the inside info, now.

Side Note [between you and I only] You can send me a personal message answering these questions so I can sell the info to other members.

[smerff]

Lmfao, basically it means that if you call and and go "WTF I WAS SUPPOSED TO HAVE <insert feature here>" then we will go in and adjust it, but be forewarned, a lot of reps arent aware of that policy, so you may have to guide them, and say something like "my friend at tmobile said that there is a first bill rerate policy, or something to that effect?" and be nice, you get upset and a lot of reps will just shut down. Btw, escalating at tmobile doesnt do you any good 90% of the time. The supervisors tend to almost always support the reps unless they notice a serious descrepancy.

and for future referance, how much shall we start charging for said info ;p

P.S. T-mobile will go back and "rerate" up to 60 days, so depending on when the bill closed out, there may yet be time

[archer6]

Originally Posted by smerff

Hey, I'm new to the boards. I actually work for T-mobile.

Greetings and Welcome to the Forum!

Cheers..........

[Berry O Black]

Bottom Line, Research, Read then Sign. The booklets in the store tell you exactly what you get with a data plan, and text messaging with that companty is only 10 cents per message, and 25 cents per picture sent. Even if your bill was suppose to be $100 dollars did you really have 7000 text messages? Wish I had that much time to burn.

[SanFrancisco]

Can you please edit this post so that WE can make some money on this valuable information.

Thanks,

Your NEW partner in crime

Originally Posted by smerff

Lmfao, basically it means that if you call and and go "WTF I WAS SUPPOSED TO HAVE <insert feature here>" then we will go in and adjust it, but be forewarned, a lot of reps arent aware of that policy, so you may have to guide them, and say something like "my friend at tmobile said that there is a first bill rerate policy, or something to that effect?" and be nice, you get upset and a lot of reps will just shut down. Btw, escalating at tmobile doesnt do you any good 90% of the time. The supervisors tend to almost always support the reps unless they notice a serious descrepancy.

and for future referance, how much shall we start charging for said info ;p

P.S. T-mobile will go back and "rerate" up to 60 days, so depending on when the bill closed out, there may yet be time

[Transporter]

I got that Rerate thingy for me. I was with a sales rep for like a hour and a half it went up past the supervisor to the head manager to get a aproval. the Sales Rep told me that they dont like to let everyone know about this but yeah what helped was that when I got the bill I went straight to the store to find out what happened and that is what the Sales Rep told to the manager when he called customer service. About the Rerate he explained to me that its like a miss understanding between the Sales Rep and the customer and if worse case senario comes they use that "Rerate."

[SanFrancisco]

Originally Posted by Transporter

I got that Rerate thingy for me. I was with a sales rep for like a hour and a half it went up past the supervisor to the head manager to get a aproval. the Sales Rep told me that they dont like to let everyone know about this but yeah what helped was that when I got the bill I went straight to the store to find out what happened and that is what the Sales Rep told to the manager when he called customer service. About the Rerate he explained to me that its like a miss understanding between the Sales Rep and the customer and if worse case senario comes they use that "Rerate."

Wow that's quite an "inquisition." But to save hundreds of $, worth the time.

How did they arrive at the $126 figure?