[goosebuster]

ok, i got a new email address from godaddy.com it basically came with the domain name i bought, its . i have outlook set up to recieve the emails and do my sending there. i also added the email to my BB and i am recieving the emails fine on outlook, but my BB dosent get any of them. i can send out on it(BB) but i cant even reply to the message i send from my BB and get a return message. the yahoo email account i have on my BB is great, soon as you hit send my BB is buzzing letting me know i have a new email. does anyone know what i need to do?

[Dubdub]

I assume you set everything up on BIS?

I have one from godaddy as well. Under the "Advanced" option, the Port is set to 995. I don't know if that makes a difference or not.

You might try resending the service books and removing the battery from the BB. that seems to cure a lot of ills.

[goosebuster]

i havent tried pulling the battery but i did exactly what go daddy instructed me to do to install add or whatever you call making outlook take care of my emails for that address.

[Dubdub]

Originally Posted by goosebuster

i havent tried pulling the battery but i did exactly what go daddy instructed me to do to install add or whatever you call making outlook take care of my emails for that address.

When you said "added the email address to your BB" do you mean via BIS?

[wuberry]

I had a similar problem. The issue in my case was the username. When you log in you need to have the whole e-mail address as the username; that is, "myname@mydomain.com," not just "myname."

If that doesn't work, I found the support people at godaddy.com to be great and very quick to respond. (I have no connection to godaddy.com except as a satisfied customer.)

[goosebuster]

Originally Posted by Dubdub

When you said "added the email address to your BB" do you mean via BIS?

thats correct, i went to my email settings icon, signed on and added the nem email address. i actually got some to come through last night but they take about 10 minutes and if i have outlook opened up i dont recieve them at all.

[goosebuster]

some one please let me know if they have had similar problems!

[moleman2k]

Originally Posted by goosebuster

some one please let me know if they have had similar problems!

If outlook is opened and you dont receive them, then outlook is removing them from the server. there is a setting somewhere (can't remember where exactly, maybe look under options) to leave messages on server. if that is not checked, then when outlook is opened, they remove them from the server before bis could check.

and that 10 minute delay is normal. bis actually checks every 10-15 minutes, unlike every 2-3 like outlook.

[Dubdub]

Originally Posted by moleman2k

If outlook is opened and you dont receive them, then outlook is removing them from the server. there is a setting somewhere (can't remember where exactly, maybe look under options) to leave messages on server. if that is not checked, then when outlook is opened, they remove them from the server before bis could check.

and that 10 minute delay is normal. bis actually checks every 10-15 minutes, unlike every 2-3 like outlook.

Outlook
Tools
Email Accounts
Change
More settings
Advanced - Look at the bottom - "leave a copy of messages on server"
Click the box
Remove after - put in however long you wish. I have mine set for 2 days.

[goosebuster]

thanks, i did what you said. it was not leaving them on the server so that was probably my problem! thanks so much for your help! im about try it and see if it works