On the line w/ Nextel Tier II support - there's a Blackberry network outage right now. I'm in the Dallas area, but they say it's nationwide-ish (not everyone is affected, apparently). I can't send or receive e-mail, nor can I access the Internet. They say it's a hardware problem on their end.
Symptoms:
Sending an e-mail results in a red X, with a status of "Service blocked."
Desktop redirector shows "connection refused."
Nextel wireless web shows "Unable to connect to the internet..."
No ETA, but they said to call back later today if my service isn't restored.
Nextel 7520
jr
Last edited by jimbob_texas; 05-04-2005 at 10:44 AM..
Reason: station identification...
2:15pm, and no change. On the line w/ first level: ZERO help, NO idea when it'll be fixed. Escalated to technical support: did some actual trouble-shooting to rule out the BB device itself, NO idea when it'll be fixed. On hold to either Tier II or III for more details.
This is ridiculous. Support guy says their systems are down, but let's troubleshoot some more. Now I've deleted some service books (WAP and Desktop books), removed and replaced the battery, and we're powering up. Registered w/ network, regenerated keys, and ....
Nothing. No change. Nada.
Nobody in this company can tell me when I can expect to get my service restored. This is no way to run a business, kids.
As it turns out (and as I suspected as the day went on), it wasn't the network at all. Grrr.
As documented previously, I was escalated to Tier II. He also checked the "Outage Board" and found nothing at all like what first level support had claimed was the issue.
Procedure:
Delete the WAP and Desktop service books
Master radio reset
Hard system reset
register
kill redirector, connect cable, connect to desktop manager
regenerate keys
restart redirector
Miracle of miracles, it worked. This guy was mystified as to what the first level support people were even talking about. Incidentally, they tried NO troubleshooting of the device.
Here's what really chaps me: first level was content to let me linger for up to 48 hours, without doing any troubleshooting.
So, aside from being angry with myself for not performing the above steps FIRST, I'm a bit ticked about the misleading "support" from Nextel.
Procedure:
Delete the WAP and Desktop service books
Master radio reset
Hard system reset
register
kill redirector, connect cable, connect to desktop manager
regenerate keys
restart redirector
jr
I had the same problem and went through the same steps. Made it all the way to tier 3 before we figgured it out. He claimed it was due to some services being dissabled on my account by accident. Not sure whether that was true or not.
My Canadian GSM provider doesn't have these issues... ever. At worst there was network congestion once... which ironically was while I was at RIM getting my certification... We even had a pico in the classroom.
I am on the phone with RIM now with a new "CURVE" with the same issue. This is a carrier issue. They didn't set the device up properly on the carrier side.
I am on the phone with RIM now with a new "CURVE" with the same issue. This is a carrier issue. They didn't set the device up properly on the carrier side.
RPool...this thread (and issue) is over two YEARS old, and is certainly not related to any service issues you're currently experiencing.
Blackberry Network Outage
Fixed
We even had a pico in the classroom.
