Hello all. I am in IT support, and I have recently encountered two Verizon 8830 users that have the exact same issues with connecting to their PCs with Desktop manager. Here is what happens:
1. Loss of the Send command when replying to an email.
2. Unable to "Delete Prior" emails.
3. Loss of internet connectivity
The only fix I have found is do wipe the handhelds, but as soon as they plug them back in, the issues return. Both handhelds run BES, wireless sync, and the reason they plug in is so that they don't get email on the handheld while sitting at their desks with Outlook open. I have touched pretty much every model BB out there and this is the first time I have seen anything like this. Anyone seen anything like this before, or have any suggestions? So far all I've gotten out of Verizon tech support is "Did you try wiping the handheld?"