Quote:
Originally Posted by dandrzejewski
Holy crap! Almost a week? That's ridiculous, but then again, with consumer-level services (like BIS and HTC), there's no SLA - so they're under no contractual obligation to keep the service up and running - except that they could lose customers.
|
Well, let's call a spade a spade... it WAS down for a whole week... at least as far as business people are concerned. The Sidekick service was down through the entire work week! If you really wanted to, you could go to online forums devoted to the Sidekick, search back through the archives, and find numerous threads from spring '05 talking about the outage. In the end, T-Mobile ended up giving ALL SK users a $20 credit on their bill that month. For those that also used it as a phone (the only function that would work during the Week of Hell), that meant their data service was free that month. For those, such as myself, that were using it as a data only device (meaning it was completely worthless during the Week of Hell), it meant we only paid $10 for that month of service. And on top of that, T-Mobile ALSO reset the online downloads Catalog, giving SK owners a week of free downloads, with exclusive games and other content that were previously unavailable. But it still didn't make up for being without your mobile email and web browsing solution for a whole business week!
Now you know why I won't return to using a Sidekick... the BlackBerry is far more reliable!
BTW, I don't recall ever seeing it explained before, so... what is an SLA?
Quote:
Fortunately, RIM seems to be pretty responsive, I was only down on BIS for several hours, which I can deal with once in a while (believe it or not, my life does not depend on my e-mail being available in real time 24x7... heh).
Anyway, even though these outages suck and really shouldn't ever happen, I think we all need to make sure to remember that computer systems do go down once in a while, and I think we should be very glad that we have a company like RIM working for us, even though there's some downtime once in a while, it sounds like they jump on it and get it fixed as quickly as they can.
|
Exactly. The CrackBerry is the # 1 PDA phone choice for businesses and government users. And to those people, time is money! So, RIM and the various carriers want to make sure those power users remain happy campers!
Quote:
|
Hey - at least they didn't completely disable 12,000 handhelds the way Microsoft disabled 12,000 Windows systems..........
|
WHAT?!?
First I've heard of this... what's the deal? What did MS do?!?
Service Books
