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Originally Posted by cooldudeny
thanks for all the help and hope someone will be able to back up the service books and also why some people are getting it and why some of us are not ?
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It only works for 8320's
When your Blackberry Browser connects to the "homepage" it recognizes your device as an AT&T 8300, and only gives you the options for Yahoo, Google, and BB Messenger. (although for a couple hours yesterday I had links for AIM and MSN)
If you hold Alt-Shift-H it will actually display your VendorID and I'm pretty sure they can pick up on that and realize that you're trying to cheat your way into some IM apps. So they only provision the service books for 8320/8800 with a VendorID of 100. Because when I called T-Mo on Friday (when I got the phone) they knew I had an 8300 even though I hadn't registered it on the website, and the service book I have for my browser is for an 8300/8310 (not 8320)