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09-30-2007, 09:00 PM
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#1
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CrackBerry Addict
Join Date: Dec 2006
Location: Los Angeles, Ca
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Carrier: T-Mobile
Posts: 815
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Swapping my Pearl?
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I had my first Pearl almost a year before the screen went out, in the last two weeks, I've had 4 refurbished pearls sent to me and I sent them all back because none of them functioned properly. My question is, does anyone know if T-Mobile will just let me swap my phone for a different model or will they just keep sending me the same thing until I finally get one that works? I love my pearl (that is when it worked) but this is really pissing me off now... 
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09-30-2007, 09:04 PM
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#2
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Knows Where the Search Button Is
Join Date: Aug 2007
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At the very least, I'd pitch a fit with T-Mo for repeatedly sending you refurbed phones in the first place. Is there a reason why they won't replace your Pearl with a NEW model?
But since you've already gone through four phones, I'd use that as my justification to trade up to either a non-refurb 8800 or an 8320. Either way, good luck!
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09-30-2007, 09:06 PM
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#3
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Grumpy Moderator
Join Date: Aug 2004
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Or at least figure out WHY you are going through phones at an alarming rate.
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09-30-2007, 09:13 PM
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#4
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EPIC MOD
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Wirelessly posted (BlackBerry8700/4.2.1 Profile/MIDP-2.0 Configuration/CLDC-1.1 VendorID/100)
I know at ATT if you get four replacement phone thst do not work properly they will replace with different model and in many cases a store manager can replace the unit with one brand new out of store stock. Don't know if tmo will do the same!
Hopefully this isn't caused by the user
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09-30-2007, 09:23 PM
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#5
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CrackBerry Addict
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Quote:
Originally Posted by ngregory00
At the very least, I'd pitch a fit with T-Mo for repeatedly sending you refurbed phones in the first place. Is there a reason why they won't replace your Pearl with a NEW model?
But since you've already gone through four phones, I'd use that as my justification to trade up to either a non-refurb 8800 or an 8320. Either way, good luck!
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I got into it with the last rep I talked and told him if he can just send me a new one, but he was like, that's not are policy! I was like, it should be dude when your sending people sh.... that don't work!!
Quote:
Originally Posted by NJBlackBerry
Or at least figure out WHY you are going through phones at an alarming rate.
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The fist one they sent me would randomly shut off every 15 min or so and the last 3 they sent me, had memory issues like you would not believe. It what take about 5 min for the phone to boot after being shut down with the off button, 10 min after a battery pull. Every time I pushed a key, an hourglass would pop up and my phone would freeze! I could not believe that the same thing was happening over and over.... If i got a phone call, it would ring, but I could not answer it because the hourglass would not disappear. I had no extra software on any of the devices and I removed all the stuff that I don't use.
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09-30-2007, 09:37 PM
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#6
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Seems like TMo is really giving you the shaft. Why dont you go to the store and try your luck there?
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09-30-2007, 09:43 PM
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#7
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Quote:
Originally Posted by canonbomb1987
Seems like TMo is really giving you the shaft. Why dont you go to the store and try your luck there?
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I'm currently on the phone with a rep right now and she told me that since I keep having the same problem they will most likely offer me a different model and I'm just waiting for a bb rep now. If they can't help me then I will go to a t-mobile store tomorrow.
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09-30-2007, 09:48 PM
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#8
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And, of course, you will tell them you want the 8320!  |
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09-30-2007, 09:57 PM
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#9
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09-30-2007, 10:02 PM
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#10
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BBF Moderator
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Lucky Guess....
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09-30-2007, 10:09 PM
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#11
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Quote:
Originally Posted by John Clark
Lucky Guess....
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This rep just offered me a Razor!!!!!!!LMAO!!!!!!! Can you believe that!!!
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09-30-2007, 10:11 PM
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#12
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Uh....I think not!
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09-30-2007, 10:12 PM
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#13
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Quote:
Originally Posted by beyondalegend
This rep just offered me a Razor!!!!!!!LMAO!!!!!!! Can you believe that!!! |
wow, no respect. how can they even put the razr in the same league as the pearl?
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09-30-2007, 10:21 PM
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#14
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Thumbs Must Hurt
Join Date: Aug 2007
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are you freaking serious????? a razr???? i never freakin liked those, they've always been garbage. so with att if my pearl broke, then they'll send me a new one?
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09-30-2007, 10:48 PM
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#15
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He just offered me a 8800 but I told him no, better than a Razor, however, to bulky and no camera!! I cant do it 
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09-30-2007, 11:00 PM
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#16
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Talking BlackBerry Encyclopedia
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they offered you an 8800, but won't offer you a NEW 8100? seems odd, as the 8800 is priced higher than the 8100.
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09-30-2007, 11:03 PM
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#17
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Quote:
Originally Posted by camaro322hp
they offered you an 8800, but won't offer you a NEW 8100? seems odd, as the 8800 is priced higher than the 8100.
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I told him the same thing and he said that thats all he could do. I got pissed and hung up the phone, I'm gonna call back again, I just need to cool off because I really don't want to go off on anyone, even though I should!
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10-01-2007, 12:34 AM
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#18
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Quote:
Originally Posted by beyondalegend
I told him the same thing and he said that thats all he could do. I got pissed and hung up the phone, I'm gonna call back again, I just need to cool off because I really don't want to go off on anyone, even though I should!
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thats good that you are taking time to cool off.
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10-01-2007, 01:49 AM
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#19
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Knows Where the Search Button Is
Join Date: Aug 2007
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Well at least they offered you a new BB of some sort -- that's a definite improvement over the refurbs.
Maybe you'll have better luck with the next rep you speak with. GO TEAM 8320!!! ;)
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10-01-2007, 07:02 AM
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#20
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EPIC MOD
Join Date: Mar 2006
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Wirelessly posted (BlackBerry8700/4.2.1 Profile/MIDP-2.0 Configuration/CLDC-1.1 VendorID/100)
Quote:
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Originally Posted by beyondalegend
Quote:
Originally Posted by John Clark
Lucky Guess....
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This rep just offered me a Razor!!!!!!!LMAO!!!!!!! Can you believe that!!! |
You have got to be friggin kidding! That is a complete insult in my book
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