[dwc]

I just noticed today my boss's contact is not in my Blackberry, but it is in my Outlook "Contacts". Can anyone get me started on troubleshooting this? Diving in now...

• I just upgraded from pearl to 8320
• I did not do any data backup/transfer, I just allowed the BES to load the new BB with data.
• When he called me, the phone did recognize and display his name
• I am unsure of whether it was on the Pearl, but I think so

[dwc]

So I typed in his entire name and the BB "looked it up"

It appeared in square brackets, like this.

[John Doe]

and now it is at the top of the list, above those names that start with "A".

Edit: then I added it, and its now in the book on the BB.

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The question is then, why did it not come over before this? Some BES server setting?