Sir,
I understand your frustration and you have my sympathies. I am not in any way trying to dismiss your feelings and opinions. IMHO, I believe that you have been on the short end of the stick as well as others who have purchased their device through TMO, what does TMO stand for? I know the first part stands for "T-mobile" but I can not figure out what the "O" stands for... But back to the subject at hand...
Quote:
Originally Posted by JimmySwinger
I experienced the problem within the first week, sure. I work with a Windows operating system so I am used to bugs and I live with them for a bit. If a bug sticks around too long that I can't fix, I resolve it by reformatting and reinstalling the operating system or replacing the suspect hardware.
|
You would think that a cellphone has the basic functions and "quick fixes" but I am sure that you know that a cell phone is much different when it comes to software. I don't know that much about the technical side of computers but I have basic knowledge and enough understanding to know that the software in Windows is much more sophistic than the software in our phones. Windows have been around long enough for there to be quick fix. You have the ability to check for bugs with a push of a simple buttom. With wireless, it either works or it doesn't. It's hard to believe that someone like yourself is shocked with this issue....
Quote:
With this phone, I approached the problems as such, I guess. TMO reassured me that the problem is going to be resolved with a replacement phone, which I received later. Then another. That, mixed with my extremely packed schedule, eventually ended up being three months later.
|
Think about a "car" if you think you have a problem with the performance of your car and you don't tend to that issue until it's gotten to a point that you are forced to take it to a shop or your car won't be operational. In many cases, the problem that you neglict will become worse as time progresses. Another example is when someone has a sore throat and they don't tend to their sore throat then it could lead to worse things. I hope that you understand what I am trying to say.
Quote:
Regardless of why people didn't return it, as there are plenty of valid reasons, I am more interested in why TMO won't acknowledge the defect with the phone and provide their customers with an alternate means of resolution rather than replacing the phone repeatedly with another defective model.
|
Again, I totally understand where you are coming from and you are absolutely correct to say that TMO should fix the issue once it has been known. Unless you have a petition signed by at lease 5000 or more people with this this same problem with the 7100T then TMO as well as RIM will blow you off like nothing has happened. I am sure as time goes on, RIM will develope a solution to this problem but unfortunately they will not give you an ETA. I have been in the wireless industry since I was 18, I have worked with SprintPCS, ATTWS, and I am currently working with Cingular. In my expereince with these companies with problematic phones, you will never get a resolution without going to battle with them. I don't think that TM has a solution to the problem, only RIM does. I believe that the issue is only with the 7100T if I am not mistaken, I say this because no other carrier seems to have these issues with their phones. [/quote]
Quote:
I don't think that is too much to ask.
|
In a perfect world this IS not too much to ask but this is not a perfect world. It really sounds like this is TMO's way of using this as an excuse and giving you the run around because it would cost them too much money to fix this issue.
Do not be upset and angry with TM for it is not their fault that the 7100T is defective. TM does not sell phones, they sell service.
I feel bad because you guys seem to be having many issues with getting in contact with a Blackberry rep, because I work for Cingular, I have a e-mail to the Blackberry Rep that we use... I am not suppose to give this to anyone but under the circumstances I believe that I am doing the right thing.
I may have a solution for you guys because being that I represent Cingular I have a BB contact e-mail addy but I don't want everyone to know it because it's against the business code of conduct but I am willing to provide that e-mail should you choose to send me a PIN message and I will reply with this reps e-mail... I can only do this for the first 10 people who PIN me... no charge of course.