[frankm]

Hello everyone, I was wondering if someone could explain to me how the blackberry enterprise works in terms of communication.

When you plug in the email address and password, what type of look up does the phone do ? Does it look for the MX record and then trys to query port 3301 on the MX record.

My main goal is to get my firewall ports open for BES, I'm trying to intergrade the BES server with my HMC 4.0 setup.

Any feedback would be appericiated.

[DarkWater]

Are you referring to communication in and out of your network only?

If that is the case, then you only need to allow the server to open a outbound initiated, bidirectional port 3101.

[frankm]

Originally Posted by DarkWater

Are you referring to communication in and out of your network only?

If that is the case, then you only need to allow the server to open a outbound initiated, bidirectional port 3101.

Thanks for the reply. I am basically trying to active my phone with the blackberry server, and it just hangs. I was trying to figure out how the phone finds the enterprise server, does it query for a mx mail server then try to query port 3101.

[x14]

Here's the BlackBerry Wireless Enterprise Activation Technical Overview White Paper.

Livelink - Redirection

[penguin3107]

Originally Posted by frankm

Thanks for the reply. I am basically trying to active my phone with the blackberry server, and it just hangs. I was trying to figure out how the phone finds the enterprise server, does it query for a mx mail server then try to query port 3101.

The enterprise activation process has been discussed, in great detail, many times here.
I suggest you search for your answer and you'll find all the information you need.

[DarkWater]

Originally Posted by frankm

Thanks for the reply. I am basically trying to active my phone with the blackberry server, and it just hangs. I was trying to figure out how the phone finds the enterprise server, does it query for a mx mail server then try to query port 3101.

When you start the activation from the handheld, it generates a request on the network. The network then sends an activation request email to your inbox. Assuming it arrives and that the server can access your mailbox, it collects the email and starts the activation.

And this has been covered at great length, you should try searching.

[frankm]

Originally Posted by DarkWater

When you start the activation from the handheld, it generates a request on the network. The network then sends an activation request email to your inbox. Assuming it arrives and that the server can access your mailbox, it collects the email and starts the activation.

And this has been covered at great length, you should try searching.

thanks alot for the help. I think I get it now. I kept on seeing this email being sent to my email box from network@some email and it has this hash in it. I think it is my phone sending that and my bes server is not reading it.

[DarkWater]

Originally Posted by frankm

thanks alot for the help. I think I get it now. I kept on seeing this email being sent to my email box from network@some email and it has this hash in it. I think it is my phone sending that and my bes server is not reading it.

That would be it.

It should also have an attachment, ETP.DAT.

[frankm]

Originally Posted by DarkWater

That would be it.

It should also have an attachment, ETP.DAT.

Yea that is what is attached. I just have to figure out why the BES server is not reading it.

[penguin3107]

Originally Posted by frankm

Yea that is what is attached. I just have to figure out why the BES server is not reading it.

Likely it's incorrect permissions on the user's mailbox.

[frankm]

Originally Posted by penguin3107

Likely it's incorrect permissions on the user's mailbox.

I found a bunch of errors and warnings in event log. Any one make sense of this.

Event Type: Warning
Event Source: BlackBerry Controller
Event Category: None
Event ID: 20406
Date: 12/11/2007
Time: 4:24:28 PM
User: N/A
Computer: BES01
Description:
The description for Event ID ( 20406 ) in Source ( BlackBerry Controller ) cannot be found. The local computer may not have the necessary registry information or message DLL files to display messages from a remote computer. You may be able to use the /AUXSOURCE= flag to retrieve this description; see Help and Support for details. The following information is part of the event: 'BES01' agent 1: will not restart - reached the maximum of 10 restarts per 24 hours.

[penguin3107]

What is it that you're trying to do, exactly? It sounds like you haven't done much in the way of reading the BES installation documentation.

What does this mean?
"I'm trying to intergrade the BES server with my HMC 4.0 setup."
What is a HMC 4.0 setup?

[frankm]

Originally Posted by penguin3107

What is it that you're trying to do, exactly? It sounds like you haven't done much in the way of reading the BES installation documentation.

What does this mean?
"I'm trying to intergrade the BES server with my HMC 4.0 setup."
What is a HMC 4.0 setup?

HMC 4.0 is the microsoft Hosted Messaging and Collaboration. It is a 21 server setup for hosting exchange 2007. comes with like front end api for designing a panel and stuff.

I did follow the installation setup I found on the sticky.
Install BES 4.1.3 or higher in an exchange 2007 environment.

[hdawg]

Does the besadmin account have access to the mailbox? With HMC 4.0 does the installer modify GAL information as in with HMC 3.5? I've unfortunately not played with 4.0; only 3.5.

[frankm]

Originally Posted by hdawg

Does the besadmin account have access to the mailbox? With HMC 4.0 does the installer modify GAL information as in with HMC 3.5? I've unfortunately not played with 4.0; only 3.5.

Yea it modifys the GAL. I figured out what I did wrong.

I basically reinstalled it as besadmin and it worked no problem. Thanks for the help everyone.