[46Paintball]

Hi everyone. I hope there is an expert out there that can help me. I successfully got my Pearl to function as a modem for a few weeks. But ever since I got a call while surfing, which kicked me offline, I cannot get it to work again. First series of email messages referred to the remote computer not working and after re-installing the desktop software (the latest T-Mobile version), deleting the modem and setting up a new one, I now get a message that says that the there was a hardware failure in the modem or other connecting device.

I did the query modem test and it if working fine.

help!

Thanks

[Korexz]

Did you remember to modify the modem extra initialization string?

[46Paintball]

If you mean to the new T-Mobile cgd ... string, yes.

[n8FieldTester]

Usually hardware failure means the device needs to be reset. Try a different USB port on your computer and have it install the modem drivers on a new com port then create a new dialup connection.

[46Paintball]

HI. I followed your advice and reset everythingincluding re-doing the modem set up, uninstalling and re-installing desktop manager, etc. I have made some progress as now it does dial but quits while trying to verify the username and password. I have tried that both ways - with my phone number and password for My T-Mobile and blank as per the isntructions. Both time out and disconnect.

Any more thoughts?

[see5]

Originally Posted by 46Paintball

HI. I followed your advice and reset everythingincluding re-doing the modem set up, uninstalling and re-installing desktop manager, etc. I have made some progress as now it does dial but quits while trying to verify the username and password. I have tried that both ways - with my phone number and password for My T-Mobile and blank as per the isntructions. Both time out and disconnect.

Any more thoughts?

Mine does that occasionally. Pull the battery and do a reset-

[46Paintball]

Did not work. Says Error 718 - the remote computer did not respond in a timely manner.

Any other ideas? Change the initialization string?

[oburton]

I am having the same issues as well. Have yet to find a resolve. All worked well then just failed to connect after a couple of weeks. I get teh Error 718 after trying to verify username and password.

[46Paintball]

Hi again. I just got a new laptop and tried to set this up again. Here is where I am stumped. I am getting the "hardware failure in modem" error message so I reset everything - the battery in the BB, re-installed the desktop software, etc. Still the error message. So I pulled out the old laptop and tried it and everything works fine, suggesting that the problem is not the BB but somewhere in the new laptop.

Any suggestions?

[RCt2]

Same problem here. Connection lost while surfing and now times out at user name and password verification.

Is it possible that T-Mobile has done something?

[punkarella]

I was having the same issue and T-Mo told me to reset the phone and then to take out the battery. This worked, but then I had the problem again and they had to send a signal to my phone. It has worked ever since. You may want to see if they can do that to you.