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02-09-2008, 04:28 PM
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#1
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New Member
Join Date: Feb 2008
Model: 8830
PIN: N/A
Carrier: Verizon
Posts: 8
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Verizon 8830: Media Files?
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I just got a 8830 World Edition from Verizon and I'm becoming incredibly frustrated!
The verizon guy assured me that I'd be able to transfer photos and music onto my phone and ... so far... that has proved impossible? I've even tried mounting them on to my memory card - but then they don't show up on my computer.
I'm thinking of taking the phone back if something doesn't work soon!
Help?!
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02-09-2008, 04:29 PM
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#2
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Retired BBF Moderator
Join Date: Aug 2005
Model: 9000
OS: 4.6.0.xxx
Carrier: AT&T
Posts: 10,149
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when you look at the mounted drive on your computer, what folders do you see?
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02-09-2008, 04:32 PM
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#3
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New Member
Join Date: Feb 2008
Model: 8830
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blackberry, pix, flix, music, sounds
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02-09-2008, 04:50 PM
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#4
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Retired BBF Moderator
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under the blackberry folder you should have pictures, ringtones, music, etc
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02-09-2008, 10:08 PM
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#5
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New Member
Join Date: Feb 2008
Model: 8830
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yes, it does and even if i put the file in those folders, it doesn't show up later on the blackberry
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02-09-2008, 10:09 PM
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#6
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Retired BBF Moderator
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what type of file is it?
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02-09-2008, 10:13 PM
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#7
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Join Date: Feb 2008
Model: 8830
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a picture file... a jpg ...
i was told that i could just drag and drop... is that not true..
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02-09-2008, 10:13 PM
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#8
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Retired BBF Moderator
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yes you can. are you disconnecting the device from the computer before you look for the file? also, try and do a battery pull as well
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02-09-2008, 10:15 PM
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#9
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i haven't tried a battery pull... what is that?
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02-09-2008, 10:17 PM
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#10
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Retired BBF Moderator
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take the back off and pull the battery while the device is on. wait 30sec and put it back in
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02-09-2008, 10:17 PM
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#11
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Retired BBF Moderator
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before you do that though, make sure you disconnect the device and search for the picture again
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02-09-2008, 10:19 PM
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#12
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yeah, it's disconnected and i still can't find it
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02-09-2008, 10:20 PM
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#13
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Retired BBF Moderator
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go into options > media card and tell me what the free space is on the card. also check to see if its encrypted
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02-09-2008, 10:30 PM
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#14
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not encrypted
961 MB free
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02-09-2008, 10:31 PM
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#15
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did you try the battery pull? if so did it have any result. Also, you may want to try and just format the card if there is nothing on it. hit menu from within the media card options and format card
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02-09-2008, 10:46 PM
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#16
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what's the battery pull again? is it simply taking the battery out?
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02-09-2008, 10:48 PM
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#17
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Retired BBF Moderator
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yep thats it. while the device is on take the battery out for 30 seconds.
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