[Ironfist]

Hi,

For the past few days when users do a lookup they arn't able to get peoples phone numbers from AD.
They still are however able to get email, fax, name of person.

Does anyone know how to fix this? or a way to look for problems? I've looked through the event/system logs and can't find anything in there.

I've restarted the BES server in the dream to fix this as i thought that somehow there was a mis-communication with exchange.

using exchange 2003
Bes 4.1.14

Thanks

[Ironfist]

Fixed it

Just incase anyone else has this problem.

So basically in the Lookup you could see their (details from exchange):
Position Description, Fax No., Address, Email but NOT their phone number.

To fix this what i had to do was delete all their service books on their HH and then resend it from the BES server.


The one thing that i don't understand is when i re-send the Service Books from the BES server shouldn't this just overide what was originall on the HH?
I wish it would as this would mean i could just re-send the Service books to everyone without having to get their HH and deleting it all (esp since some people are interstate)

Thanks