BlackBerry Forums Support Community

juicy kicks · 03-20-2008, 09:46 AM

I have already optimized the memory and it shows that it has plenty of space in the status. However, when I get incoming emails, before I can even view it, it automatically deletes itself! HELP PLEASE!

Thatzmister2u · 03-20-2008, 11:11 AM

Quote:

Originally Posted by juicy kicks

I have already optimized the memory and it shows that it has plenty of space in the status. However, when I get incoming emails, before I can even view it, it automatically deletes itself! HELP PLEASE!

I am sure we can figure this out! Can you please indulge me with step one.
Menu>Options>Status (what is your file free)?

E-

greggebhardt · 03-20-2008, 11:27 AM

It was URGENT but they left and went else where!

Thatzmister2u · 03-20-2008, 11:30 AM

Isn't that the way it always goes.... and I have PLENTY of space always turns out to be "BUT I have *over* a FULL MB left!!! Why am I losing things?!?!

rocky999 · 03-20-2008, 12:31 PM

Quote:

Originally Posted by juicy kicks

I have already optimized the memory and it shows that it has plenty of space in the status. However, when I get incoming emails, before I can even view it, it automatically deletes itself! HELP PLEASE!

Do you have WebMessenger Message Alerts installed? It has an auto SPAM feature and it is very easy to accidentally add someone to your SPAM filter which will cause this behavior.

crackberry.addict · 03-20-2008, 04:19 PM

a full MB? as in 1mb?

i have over 20mb free.

do a battery pull.

Thatzmister2u · 03-20-2008, 04:31 PM

Quote:

Originally Posted by crackberry.addict

a full MB? as in 1mb?

i have over 20mb free.

do a battery pull.

I guess my sarcasm escaped you....

I have 28mb on a pull.

crackberry.addict · 03-20-2008, 04:48 PM

oh, haha, i get it now.

try and post with more sarcasm next time :D

juicy kicks · 03-24-2008, 04:21 PM

Sorry for the late reply, I have been trying different things but it still doesn't work. After optimizing the memory and doing a battery pull, the free space available is 22.93 mb. Yet when new emails come in, it continues to automatically delete itself?!

Thatzmister2u · 03-24-2008, 04:24 PM

Quote:

Originally Posted by juicy kicks

Sorry for the late reply, I have been trying different things but it still doesn't work. After optimizing the memory and doing a battery pull, the free space available is 22.93 mb. Yet when new emails come in, it continues to automatically delete itself?!

You state that it's 22mb on a battery pull. What is it at when you lose an email? When did you lose your most recent email? Please do a menu>options>Status immeadiatly after this occurs again and post your "file free" please.

E-

juicy kicks · 03-25-2008, 01:28 PM

the memory space doesn't change before or after the deletion of the emails. I checked and it was still at 22mb free

Thatzmister2u · 03-25-2008, 01:29 PM

Quote:

Originally Posted by juicy kicks

the memory space doesn't change before or after the deletion of the emails. I checked and it was still at 22mb free

Let me check with some others and get their thoughts on this....

Sith_Apprentice · 03-25-2008, 01:30 PM

can you post the entire number please. not saying you did just saying many misread the bytes.

juicy kicks · 03-25-2008, 01:30 PM

Also, no Web Messenger is installed on the phone, only Blackberry Messenger and that's it. Thanks

Thatzmister2u · 03-25-2008, 01:32 PM

Can you please state your email set-up? Yahoo, GMail, Outlook? Via BIS? I am wondering if this is your Outlook and there is some setting in Outlook that is causing the BB to mirror what is going on with the Outlook server.