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02-20-2008, 08:32 AM
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#1
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Knows Where the Search Button Is
Join Date: Mar 2007
Model: 7100T
Carrier: Verizon
Posts: 30
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Exchange 2007 spam making it to Blackberry
Please Login to Remove!
I've been troubleshooting this for a couple of days, and am running out of ideas. I'm hoping someone here might be able to help shed some light on this.
We're running BlackBerry Professional 4.1 on a Windows 2003 Server, and Exchange 2007 with it's built-in anti-spam filtering on a separate machine. Junk filtering is enabled on the user's Exchange mailbox. I verified last night by shutting down the user's Outlook client and logging in via Outlook Web Access this AM - and junk WAS filtered to his Junk E-Mail folder.
I've also made the registry change to allow a 45 second processing delay on the BlackBerry server.
However, the user continues to get all his spam on his BlackBerry. I checked the BlackBerry server configuration, and his user is set to receive Inbox email only. I also checked his BlackBerry device configuration, and 'hide filed messages' is ON.
I'm at a loss here, because I don't think spam should be hitting his Inbox, and I don't think it should be getting to his BlackBerry - but it is.
Anyone have an similar experiences? Any suggestions?
Thanks!
Last edited by Kremlar; 02-20-2008 at 08:34 AM..
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02-20-2008, 09:22 AM
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#2
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CrackBerry Addict
Join Date: May 2005
Model: 8900
Carrier: T-Mobile
Posts: 560
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I have had a situation where a BIS account was setup on the device and that was where the spam was coming from, not the BES part. Possible?
__________________
BESX 4.1.7 on Exchange 2003: 65 Devices
BESX 5.0.3 on Exchange 2003: 2007 Devices
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02-20-2008, 09:42 AM
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#3
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Knows Where the Search Button Is
Join Date: Mar 2007
Model: 7100T
Carrier: Verizon
Posts: 30
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No, not the case here - but thanks for the suggestion!
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02-20-2008, 10:07 AM
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#4
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BlackBerry Genius
Join Date: Aug 2006
Model: hdawg
PIN: port3101.org
Carrier: hdawg
Posts: 6,632
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Are you sure the delay is happening?
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02-20-2008, 10:57 AM
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#5
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Knows Where the Search Button Is
Join Date: Mar 2007
Model: 7100T
Carrier: Verizon
Posts: 30
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No, I'm not certain the delay is happening, though we are running the latest build as of a few weeks ago, we did make the registry change, and did restart the services as instructed.
On the other hand I know the delay is necessary for some anti-spam packages, but I'm not even certain if it's normally required when using Exchange 2007's built-in anti-spam. Can anyone confirm?
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02-21-2008, 06:49 AM
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#6
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Knows Where the Search Button Is
Join Date: Mar 2007
Model: 7100T
Carrier: Verizon
Posts: 30
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Any other suggestions on this?
Thanks!
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02-21-2008, 06:59 AM
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#7
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BlackBerry God
Join Date: Jan 2005
Model: iOS 5
Carrier: VZW
Posts: 11,701
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Quote:
Originally Posted by Kremlar
Any other suggestions on this?
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Outsource your mail filtering to a third-party so it gets filtered before it even hits your mail server.
It's cheap enough and will also reduce the load and responsibility of your own server.
Messagelabs offers a great solution, and there are many others as well.
MessageLabs: Be certain - Leading Anti Spam, Anti Virus, Web Security, Encryption and Archiving Services |
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02-21-2008, 07:33 AM
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#8
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BlackBerry Genius
Join Date: Aug 2006
Model: hdawg
PIN: port3101.org
Carrier: hdawg
Posts: 6,632
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I would call up T-Support ... penguin also makes an EXCELLENT suggestion too. ExchangeDefender: Messaging Hygiene & Business Continuity Postini and Symantec Hosted Filtering are also other suggestions of excellent places to use. |
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02-21-2008, 08:46 AM
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#9
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Knows Where the Search Button Is
Join Date: Mar 2007
Model: 7100T
Carrier: Verizon
Posts: 30
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We are considering other options, but Exchange 2007's anti-spam is actually working well for us - other than the issue of emails getting to the Blackberry.
It's hard for us to justify switching to a completely different solution if the Blackberry is the only problem...
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02-21-2008, 09:04 AM
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#10
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BlackBerry God
Join Date: Jan 2005
Model: iOS 5
Carrier: VZW
Posts: 11,701
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Quote:
Originally Posted by Kremlar
It's hard for us to justify switching to a completely different solution if the Blackberry is the only problem...
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To be perfectly honest, I can think of no better reason. |
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02-27-2008, 10:12 PM
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#11
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New Member
Join Date: Jan 2007
Model: 8800
Carrier: HGC
Posts: 5
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I got the same problem...
I've uncheck the Junk E-mail folder redirection for his account setting in BES,
don't know how to solve...
__________________
BES 4.1.3 hf2 + Exchange 2007 ... Just worked perfectly!!
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04-01-2008, 12:59 PM
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#12
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New Member
Join Date: Apr 2008
Model: 8800
PIN: N/A
Carrier: Verizon, Sprint
Posts: 1
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2003 Exchange / BES
I'm having the exact same problem as well. I have also unchecked the Junk Email folder for re-direction in the BES server.
Someone mentioned something about BIS causing this problem? So, if this user has logged on and created a BIS account alongside of the BES account, this may cause this problem?
I think Blackberry should have a resolution to this, but I can't find one anywhere.
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04-01-2008, 01:24 PM
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#13
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CrackBerry Addict
Join Date: Sep 2005
Model: None
Carrier: Typhoid Mary
Posts: 612
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Not sure if helps or not, but when I have Exchange Cached Mode turned on for my account, mail hits my BB about 10 seconds before my Outlook Inbox unless I hard send/receive in Oulook. Haven't noticed if this affects how much junk hits my BB...
Using OL2K3 & Exchange 2K3
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04-02-2008, 11:46 AM
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#14
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New Member
Join Date: Apr 2008
Model: 7100
PIN: N/A
Carrier: Sprint
Posts: 3
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I'm having a similiar problem with a customer of mine and this may rule out a few things here for you.
We have our hardware parameter security unit with anti-spam filtering setup on his network before his Exchange server and his BES. Now I haven't got much info on his setup like version and what not but I will get it soon (I'm waiting on the customer); however, he states that his Exchange server doesn't get the spam (which means the unit filters it); however, his Blackberry device(s) receive spam.
So how does this work? hehe
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04-02-2008, 04:28 PM
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#15
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Thumbs Must Hurt
Join Date: May 2007
Model: 8310
PIN: N/A
Carrier: AT&T
Posts: 117
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we have a spam box that sits on top of exchange. however, the way email works (don't know why or how), it will flow through, spam box, then BES, then exchange. what i did was apply a filter in the BES software to filter out all spam messages so that they do not reach the phones. that solved my issue.
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