[Grax]

How do I clear up a license?

I had a user I was playing with; whom I've now deleted. I would like to recover the license to use with someone else.

Thanks.

[penguin3107]

There's nothing else you need to do.
If you deleted the user from BES, then BES has already made that CAL available for someone else.

[Grax]

Originally Posted by penguin3107

There's nothing else you need to do.
If you deleted the user from BES, then BES has already made that CAL available for someone else.

It says I have no more licenses, to assign to someone else.

Just an FYI, when I selected send a message and selected a user, the user I deleted is still listed.

[penguin3107]

Go into BlackBerry Manager, click on your BES server that's listed in the left pane.
Do you see any user's listed under the user's tab?

How many user CALs are installed on your BES?

[Grax]

No the user isn't listed.

There's only 1 license installed, the free one.

[penguin3107]

Click on BlackBerry Domain on the left pane.
Then in the right pane, select the 'Global' tab, expand 'Account', and choose 'License Management'.
You should see:
License Total:
Used:
Free:

What do those three values read on your BES?

[Grax]

Total: 1
Used: 1
Free: 0

Oh I guess this is actually BPS, not BES. It's the free version that comes with 1 free license. Sorry.

[penguin3107]

Odd. If you don't have any users added to BPS, then it shouldn't be showing 1 Used.
Not too sure what's going on there.

Do you see any users listed in the 'Users Pending Delete' tab when you choose your server from the left pane?

[Grax]

I'm running 4.1.4.15...

There's no way to select the server in the left pane as there isn't any left pan and I've seen no 'Users Pending Delete' tab; tabs are across the top.

I've tried restarting the service and rebooting the server. Neither helped.

[penguin3107]

Yeah, BPS really isn't my bag of tricks. I'm grasping at straws on this one.
Sorry.

[amder]

I'm using the free BPS too. I hope this helps:

- open SQL Server Management Studio Express (it's free if you don't have it)
- select your server
- open "Databases"
- open your BlackBerry database, mine is "BESMgmt"
- open "Tables"
- right click "LicenseKeys", "Open Table"
- manually delete the contents under the LicenseKey column

I had to do this when I deleted the user and added the same user again. There was an error stating something about license in use.

[Grax]

Ok I called BlackBerry and used my free support.

Resolution:

1) Drop to a command prompt
2) type "OSQL -E"
3) at 1> prompt type "delete from <db name>.dbo.userconfig
4) at 2> prompt type go
5) at 1> prompt type quit

Hope this helps someone else!

[Grax]

Originally Posted by amder

I'm using the free BPS too. I hope this helps:

- open SQL Server Management Studio Express (it's free if you don't have it)
- select your server
- open "Databases"
- open your BlackBerry database, mine is "BESMgmt"
- open "Tables"
- right click "LicenseKeys", "Open Table"
- manually delete the contents under the LicenseKey column

I had to do this when I deleted the user and added the same user again. There was an error stating something about license in use.

Yep, that would have worked too, if I knew about the Management Studio Express).

Thanks

[TraggetLuap]

Thanks Guys'n'Gals,
just needed to r0ck the user tables after that ... /runs off to write song ... /tripped on ellipsis

[Keyscan]

When you add the user back, and try to delete again, does the same thing happen? If it does, it could also be exchange mail store permissions.

If it continues to happen, let us know what the permissions are at the store level. I have found that BPS may require the write permission to the store in order to completely delete a user at times, despite it apparently not requiring this permission.